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Who's Online showing fewer users than expected

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  • Who's Online showing fewer users than expected

    Forum says:
    There are 20 member(s) and 174 guest(s) online. Showing 140 of 194 users.
    However, each page of the Who's Online shows far less than 40 users (see screen shot below). I tried clearing the cache but that did not fix the problem.

    Any ideas what might be causing this?


    Click image for larger version

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    Admin for hobbysquawk.com
    VB 5.4.3
    PHP 7.0.31
    Maria DB 10.2.18

  • #2
    there is a option edit page on what is going on module try increase the number ad you should edit tick who can see the
    Who's Online
    should do the trick
    voyger.: In Almighty God I trust, everyone else has to provide evidence."

    vBulletin Version 5.5

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    • #3
      Please upgrade to the latest version and let us know if the issue continues.
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud customization and demonstration site.
      vBulletin 5 Documentation - Updated every Friday. Report issues here.
      vBulletin 5 API - Full / Mobile
      I am not currently available for vB Messenger Chats.

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      • #4
        Originally posted by voyger View Post
        there is a option edit page on what is going on module try increase the number ad you should edit tick who can see the
        Who's Online
        should do the trick
        This did not solve the problem. I'm not sure if Who's Online is associated with What's Going on or if they are completely separate data sources. I tried changing the number of entries to show on each module and changing the permissions of who can see, but neither fixed the issue. The Who's online list will show 15 people on the first page, 24 people on the second, 35 on the third, 5 people on the fourth, etc. It is completely haywire.

        I don't see any bug fixes related to this in the last two release notes, but I know I need upgrade to latest version before VB staff can provide support. I'll try and upgrade to v5.4.5 in the coming weeks.
        Admin for hobbysquawk.com
        VB 5.4.3
        PHP 7.0.31
        Maria DB 10.2.18

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        • #5
          Try setting it to less than 40 per page. 20 is a better value. 40 is quite high and can cause the query to time out on some servers.
          MARK.B | vBULLETIN SUPPORT

          TalkNewsUK - My vBulletin 5.5.1 Demo
          AdminAmmo - My Cloud Demo

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          • #6
            This has been an ongoing and a reported issue by myself. It's still listed as unconfirmed

            I'm on the cloud so switching to the latest version won't fix it


            https://tracker.vbulletin.com/vbulle...sues/VBV-17982

            https://www.vbulletin.com/forum/foru...ine-pagination
            Last edited by Carrfixr; Thu 29th Nov '18, 5:00am.

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            • #7
              Are you displaying Guest Activity? This is an option on the module.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud customization and demonstration site.
              vBulletin 5 Documentation - Updated every Friday. Report issues here.
              vBulletin 5 API - Full / Mobile
              I am not currently available for vB Messenger Chats.

              Comment


              • #8
                I changed the setting to 20 per page and that did not fix it. I removed guests from the list and that did not fix anything (just showed fewer people). The first page showed 18, the second page showed 11, the third page showed 8. In a hour from now it will be totally different numbers shown on each page. The header text for page 2 says showing 21 of 40 but there is only 11 on the page. I think something is keeping certain users in cache which is screwing up the display. I dont recall this being an issue on 5.4.2 but I am not 100% sure.

                Another data point for troubleshooting.
                our forum currently shows 52 members online. We have it set to show 20 per page and no guests. When I go page by page I get:
                Page 1: 20 users listed
                Page 2: 16 users listed
                Page 3: 6 users listed

                Total: 42
                So not only does the system not show 20 per page, but it is showing only 42 people while the system reports 52 members are online.
                Admin for hobbysquawk.com
                VB 5.4.3
                PHP 7.0.31
                Maria DB 10.2.18

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