Frequently Asked Questions
We accept PayPal, Credit Card and Wire Transfer for vBulletin 5 Connect products.
We accept only Credit Card for vBulletin Cloud.
Once your order has been processed, you will receive an email with instructions on how to access our online member's area, where you will be able to download the software or configure your vBCloud site's domain name and admin information via the Cloud Console.
Please be aware that some orders are held for payment review and require manual approval. Our sales department reviews those orders during our business hours.
You will receive your license information once your sales transaction has been completed. The length of time that it takes your transaction to be completed depends on your method of payment.
When ordering by credit card, some orders need to be manually verified. This process can take up to one business day.
When you order via Paypal, if you have funds available or instant funding source, your purchase should complete shortly. If an eCheck is used, it may take up to 5 business days for the transaction to complete.
Wire Transfers can take up to 4-8 business days to complete.
Please contact our sales team regarding Bulk Purchases: [email protected] / 1-877-326-6444
Yes, a vB5 demo is currently available. You can access it here.
We do not currently offer any discounted prices for non-profit/charity/academic organizations. We do, however, offer our software at a low and affordable price so that such organizations can easily attain it through purchase.
It is very easy to create a new page using our Site Builder. This is a front end admin tool that was created to make managing your pages easy.
Yes. You may access the Site Builder and easily change the layout and add system created modules to your page. Some of these modules include Active Users, Ads, and Videos. You may also add HTML directly to the page with an HTML module, or add PHP using a PHP module. You may also create your own modules which you may add to any of your pages very easily using the Site Builder.
You can easily add your own tabs to existing pages or your own pages using the Site Builder Navigation Bar editor. You may also add submenus to your Navigation tabs using the Navigation Bar editor.
You can easily change your logo using the Site Builder also. The header and footer are easily accessible in the Site Builder and you may easily change your logo or add ads to the header as well as change the links in your footer.
Yes, we have redone our URL structure to make vBulletin SEO Friendly.
Your users will now be able to easily upload several photos at a time and add them to their albums. They will be able to add captions to their photos also.
It will cost $209.00 to upgrade your vB4 license to a vB5 Connect license. You may upgrade here .
A 'branding free' license is available at a cost of USD$169.00 per license, in addition to the cost of the license itself. Once you have purchased this option, you will have the right to remove all references to vBulletin from the vBulletin design templates. Note this is for one license only and is in addition to the cost of the license. Otherwise, all copyright messages (both in the software code and templates) must be retained and visible. Also, please note that you must retain all copyright notices within the actual product programming code (these notices do not affect any visible vBulletin pages). Note also this does not allow you to rebrand the software with another name. It only allows you to remove the vBulletin copyright information.
The vBulletin branding-free license concerns the removal of visual branding. The branding-free package available from the members' area does not remove comments or variable names within the program code that mention vBulletin.
You may change the logo without purchasing this option.
For complete information, please read the vBulletin license agreement. If you require any further information please contact our sales team .
No. You must hold a valid vBulletin license for each individual installation of the software (regardless of whether the two installations are on the same domain name or server). For example, if you wish to install one copy of vBulletin at http://www.yourserver.com/forum1/ and another copy at http://www.yourserver.com/forum2/, you will require two licenses. Please note that the license agreement specifies that you must submit the URL where your vBulletin license(s) are installed (via the online members area). For complete licensing terms and conditions, please click here .
For testing purposes, you are allowed to have a second installation of the software but the test forum must be password protected, and not made available to the general public at any time.
We currently only charge VAT to customers in the United Kingdom.
Our VAT ID is GB975108406, registered to MH Sub I, LLC dba vBulletin
Your problem may be caused by a firewall. Temporarily disable any firewall software prior to accessing the Members Area. Then try the download again. Once you have the file, re-enable your firewall. Please contact support if you continue to have issues.
If you wish to speak with a vBulletin sales representative, please call our US toll-free number: +1 877-326-6444. This service is available between the hours of 9am to 5pm Pacific time (GMT-8), Monday to Friday.
Note: In order for us to offer the best level of customer service, the operator will request your name and email address prior to transferring you to a vBulletin representative. Your contact details will be used to send you a summary of your call, and/or any information requested by you during the call. Your email address and telephone number will not be added to any list, or provided to any third-party organization.
You do not need any programming skills with PHP or MySQL to use vBulletin.
If you want to do advanced customizations to the user interface beyond fonts, colors, borders and backgrounds then you will need to know at least basic HTML and CSS techniques.
We do not offer this service. If you need to learn HTML and/or CSS please visit http://www.w3schools.com for tutorials and exercises to learn these.
To be able to post in the support forums you need to be a licensed customer and register for Priority Forum Support. To do this, please visit the Priority Forum Support form.
Enter your email address (the one you used to register on the forums) in one of the boxes. You'll need to have your customer number and password to access that page.
Unlicensed customers can ask questions in the Pre-Sales forum.
The instructions for moving servers are here . If you have further support issues please start a support ticket, or post in our forums with your specific problems.
To alter the contact information assigned to your account, please contact the support team.
After we've verified your request the contact details will be updated.
If you would like us to resend your customer number and password to your registered email address, please visit the lost password page .
If you no longer have access to your registered email address, please contact our sales team with the following information about your order:
- Your name
- Registered email address
- Billing address
- Payment method
- Date of purchase
- Type of license ordered
You will be able to upgrade to vB5 directly from versions 3.8.7 or 4.2. For versions earlier than these, you should first upgrade to one of these two versions and then upgrade to 5.0
At this time vBulletin is only compatible with the MySQL or MariaDB database systems.
We recommend that you have at least 100 MB of hosting space to install vBulletin.
With vBulletin there are 2 different types of disk space usage:
Web space - For the PHP scripts and images of vBulletin.
MySQL database space - Which is separate from Web space, and you need to make sure your host gives you enough space in that department.
When you use vBulletin, you have to take into account both web space and MySQL database space. The vBulletin software consists of PHP scripts and image files in the zip file you download. You will need 60 megabytes of space for the files in vB5 Connect.
Below are various versions of PHP and their supported vBulletin versions.
vBulletin 3.8.11, 4.2.5, 5.4.0+
vBulletin 3.8.11, 4.2.5, 5.4.0+
vBulletin 3.8.11, 4.2.5, 5.4.0+
Note: PHP versions prior to php 5.6 are now End Of Life and not supported by PHP. PHP 5.6.X enter end of life on December 31, 2018.
Any vBulletin versions not listed above are not supported, and their use should be avoided.
No, your vBulletin Cloud account includes a license to use while your site is hosted on vBulletin Cloud. If you decide to switch to a self-hosted installation, you will need to buy a license at that time.
You have the option of running your vBulletin Cloud forum on a subdomain of vbulletin.net (e.g. samplename.vbulletin.net) or your own domain, either one you've registered or a free domain of your choice provisioned by vBulletin (e.g. www.yourchoice.com). You can make this selection during the sign-up process at https://www.vbulletin.com/en/vbulletin-cloud/. If you plan to use a domain registered by yourself, you can read more about it here: https://www.vbulletin.com/forum/forum/vbcloud/account-management/4014725-managing-your-cname-record. If you have any questions about this, feel free to contact our support team.
The free domain is registered by vBulletin under your name and is readily configured to work with your vBulletin Cloud forum upon sign-up. The domain is free for as long as the vBulletin Cloud license remains active and the domain has not been transferred out of vBulletin's registrar. You can request to transfer the domain to your own registrar after 60 days have passed since the domain registration. Once the domain is transferred out, vBulletin is no longer responsible to maintaining it. More details regarding vBulletin's Domain Service Agreement can be found here: https://www.vbulletin.com/en/domain-agreement/. For any questions or inquiries about this, feel free to contact our support team.
No, with vBulletin Cloud all of the upgrades are handled for you. Your site will be automatically updated to each new version of vBulletin.
You own your forum and all of its content. Naturally, the vBulletin software and server structure remain the property of MH Sub I, LLC dba vBulletin.
Yes you can include ads leveraging the ad modules using Google AdSense or similar services, as well as by inserting your own custom HTML.
Yes you can import language XML files and you can provide custom translations to phrases.
vBulletin Mobile Suite is available for vB Cloud sites. Besides, the vBulletin 5.x responsive design enables use of your vB Cloud site across the broad spectrum of phones and tablets. This responsive design is continually being improved.
No, vBulletin will never alter the content of your site with anything such as advertising.
Yes, you get access to the vBulletin Admin Control Panel and most settings. As explained above some items such as template editing are not available in vBulletin Cloud.
Automated emails generated from your site will be sent via the vBulletin email server. You have the option of changing this to Gmail SMTP server. Our support team can guide you on how to do this.
Domain authentication shows email providers that our email delivery service has your permission to send emails on your behalf. This is required especially if you are implementing a strict DMARC policy for your domain. This feature is available only for Gold and Enterprise plans and for a domain that you own. Our support team can guide you on how to do this.
Forum support is provided at no cost to you. Additionally, you may purchase monthly or annual phone and ticket support packages at your discretion.
Yes, this can be easily done. Our support team will assist you in this process. All you need to do is pause your site's activity, have our support team provide you a copy of your database, set up your self-hosted site, and import the database into it. You can read about this further here .
Yes, we can import vBulletin 5, vBulletin 4 or vBulletin 3 databases. For versions older than 3.8.7 we request that you upgrade them to the latest 3.8 version first.
The following Modules are currently available: About Author, Activity Stream, Ad, Announcement, Channel Navigation, Content Slider, Page Title, Search, Static HTML, Statistics, Tag Cloud, Tag Navigation, Today's Birthday, Top Active Users, Video, What's Going On.
You can customize your styles using vBulletin's robust style variable functionality. If you need further customization such as template changes and style imports, you might be better off with the self-hosted version of vBulletin.
No FTP or SSH access is provided. If you need this access please consider the self-hosted version of vBulletin.
vB Cloud does not support 3rd party add-ons. If you require custom modification please consider self-hosting.
Yes you can. Branding Free is available for both monthly and annual licences when purchasing cloud, or as an add-on later.
The vBulletin Cloud Service Agreement can be found below the standard VB5 license here .
No, vB Cloud is only for the latest version of vBulletin 5.x. If you require an older version of vBulletin please consider self-hosting.
You can find instructions on how to migrate from vB cloud to the downloaded version here .
It would be a very rare case and we recommend to use popular DNS services to be on the safe side.
To meet strict security requirements, the vBulletin Cloud product is designed and deployed based on the following:
- Deployed in a data center that meets the following certifications:
- ISO 27001
- NIST 800-53/FISMA
- PCI DSS
- SOC 1 Type II
- SOC 2 Type II
- Designed with OWASP application security principles in mind.
- PCI Compliance testing is performed on a regular basis.
- Due to security concerns, we are unable to provide further documentation on our network infrastructure.
No, we do not offer a service to configure/sign the Mobile suite package(s).
An upgrade from your current version, to a newer version of your choice. We will upgrade you from you current vBulletin software to a newer version. You can choose to upgrade to any version that is eligible to download from your license.
We will install the newest version of vBulletin, unless otherwise specified.
No, this service only covers the vBulletin software itself, not required server infrastructure.
No, this does not cover any additional license fees that may be required.
No, Cloud users have upgrades as part of their package.