Frequently Asked Questions
How can I order vBulletin?
You can order vBulletin at any time by going here.
We accept PayPal, Credit Card and Wire Transfer.
Once your order has been processed, you will receive an email with your vBulletin customer number and password - this login information will give you access to our online members area, where you will be able to download the software.
How long does it take to get my license information?
You will receive your license information once your sales transaction has been completed. The length of time that it takes your transaction to be completed depends on your method of payment.
When ordering by credit card, some orders need to be manually verified. This process can take up to one business day.
When you order via Paypal, if you have funds available or instant funding source, your purchase should complete shortly. If an eCheck is used, it may take up to 5 business days for the transaction to complete.
Wire Transfers can take up to 4-8 business days to complete.
Do you offer bulk discounts for multiple license purchases?
Please contact our sales team regarding Bulk Purchases: email@example.com / 1-877-326-6444
Can I get a Trial Version of the software?
Yes, vB5 demo is currently available. Please visit the main page of our website and click on "Try it".
Do you offer discounts for non profit/charity/academic organizations?
We do not currently offer any discounted prices for non-profit/charity/academic organizations. We do, however, offer our software at a low and affordable price so that such organizations can easily attain it through purchase.
What are the system requirements for vBulletin?
For vBulletin 5 Connect:
Minimum Requirements: vBulletin is designed to run on every server that has PHP 5.3 or greater and MySQL 5.1.5 or greater installed. You must also have mod_rewrite, URL Rewrite or equivalent and you must upload the included .htaccess to your server.
It is recommended to use PHP 5.4, or later and MySQL 5.5 or later.
For vB4 Forum and vB4 Suite products:
Minimum Requirements: vBulletin is designed to run on every server that has PHP 5.2 or greater and MySQL 4.1.0 or greater installed.
It is recommended to use PHP 5.2.6, or later and MySQL 5.0.19 or later.
The software has been successfully installed on several different flavors of UNIX, as well as Windows 98/NT/2000/XP, and the Mac.
Note: We recommend you contact your hosting provider to verify that they have the correct versions of PHP and MySQL installed. If you administrate your own server, PHP and MySQL are available for free download from PHP.net and MySQL.com.
Also you will need full permissions to the database in order to install and run vBulletin
vBulletin Mobile Suite Requirements
The Mobile Suite applications are compatible with:
vB4 - 4.1.10+
vB3 - 3.7.5+ (will need to install a plugin that we will provide)
Facebook App Requirements
The Facebook App is currently not compatible with vB5.
In order to implement the Facebook OpenGraph API, your server must also have cURL with SSL support, or openSSL compiled into PHP in order for FB Connect to work. In the second case, cURL is not necessary. If you are having problems with the FB functions in vB, check your phpinfo to see if you have either cURL with SSL support or openSSL. If you have neither, you will need to recompile PHP with that support.
You can read more about this here: http://developers.facebook.com/docs/api
How easy is it to create a new page in vB5 Connect?
It is very easy to create a new page using our Site Builder. This is a front end admin tool that was created to make managing your pages easy.
Can I easily add a sidebar or other content to my page?
Yes. You may access the Site Builder and easily change the layout and add system created modules to your page. Some of these modules include Active Users, Ads, and Videos. You may also add HTML directly to the page with an HTML module, or add PHP using a PHP module. You may also create your own modules which you may add to any of your pages very easily using the Site Builder.
How about adding tabs to the Navigation Bar?
You can easily add your own tabs to existing pages or your own pages using the Site Builder Navigation Bar editor. You may also add submenus to your Navigation tabs using the Navigation Bar editor.
What about changing my logo?
You can easily change your logo using the Site Builder also. The header and footer are easily accessible in the Site Builder and you may easily change your logo or add ads to the header as well as change the links in your footer.
Is vBulletin 5 Connect SEO Friendly?
Yes, we have redone our URL structure to make vBulletin SEO Friendly.
How about a photo gallery?
Your users will now be able to easily upload several photos at a time and add them to their albums. They will be able to add captions to their photos also.
How much will it cost for me to upgrade my vB4 license to a vB5 Connect license?
It will cost $209.00 to upgrade your vB4 license to a vB5 Connect license. You may upgrade here.
Can I remove the 'Powered by vBulletin' copyright text?
A 'branding free' license is available at a cost of USD$169.00 per license, in addition to the cost of the license itself. Once you have purchased this option, you will have the right to remove all references to vBulletin from the vBulletin design templates. Note this is for one license only and is in addition to the cost of the license. Otherwise, all copyright messages (both in the software code and templates) must be retained and visible. Also, please note that you must retain all copyright notices within the actual product programming code (these notices do not affect any visible vBulletin pages). Note also this does not allow you to rebrand the software with another name. It only allows you to remove the vBulletin copyright information.
The vBulletin branding-free license concerns the removal of visual branding. The branding-free package available from the members' area does not remove comments or variable names within the program code that mention vBulletin.
You may change the logo without purchasing this option.
For complete information, please read the vBulletin license agreement. If you require any further information please contact our sales team.
Will my branding-free option apply to vB5 Connect?
Am I allowed to run two copies of vBulletin from one license?
No. You must hold a valid vBulletin license for each individual installation of the software (regardless of whether the two installations are on the same domain name or server). For example, if you wish to install one copy of vBulletin at http://www.yourserver.com/forum1/ and another copy at http://www.yourserver.com/forum2/, you will require two licenses. Please note that the license agreement specifies that you must submit the URL where your vBulletin license(s) are installed (via the online members area). For complete licensing terms and conditions, please click here.
For testing purposes, you are allowed to have a second installation of the software but the test forum must be password protected, and not made available to the general public at any time.
Do you charge VAT to European customers?
We currently only charge VAT to customers in the United Kingdom.
Our VAT ID is GB975108406, registered to vBulletin Solutions Inc.
What if I'm having problems downloading the software?
Your problem may be caused by a firewall. Temporarily disable any firewall software prior to accessing the Members Area. Then try the download again. Once you have the file, re-enable your firewall. Please contact support if you continue to have issues.
Can I speak to a vBulletin sales person?
If you wish to speak with a vBulletin sales representative, please call our US toll-free number: +1 877-326-6444. This service is available between the hours of 9am to 5pm Pacific time (GMT-8), Monday to Friday.
Note: In order for us to offer the best level of customer service, the operator will request your name and email address prior to transferring you to a vBulletin representative. Your contact details will be used to send you a summary of your call, and/or any information requested by you during the call. Your email address and telephone number will not be added to any list, or provided to any third-party organization.
Do I need to know PHP or MySQL to use vBulletin?
You do not need any programming skills with PHP or MySQL to use vBulletin.
Do I need to know HTML and/or CSS?
If you want to do advanced customizations to the user interface beyond fonts, colors, borders and backgrounds then you will need to know at least basic HTML and CSS techniques.
Will you teach me HTML and/or CSS?
We do not offer this service. If you need to learn HTML and/or CSS please visit http://www.w3schools.com for tutorials and exercises to learn these.
How can I post in the forums?
To be able to post in the support forums you need to be a licensed customer and register for Priority Forum Support. To do this, please visit the Priority Forum Support form.
Enter your email address (the one you used to register on the forums) in one of the boxes. You'll need to have your customer number and password to access that page.
Unlicensed customers can ask questions in the Pre-Sales forum.
What do I do if I want to move my forums to another server?
The instructions for moving servers are here. If you have further support issues please start a support ticket, or post in our forums with your specific problems.
How can I change the contact information assigned to my account?
To alter the contact information assigned to your account, please contact the support team.
After we've verified your request the contact details will be updated.
Help - I have forgotten my vBulletin customer number and password!
If you would like us to resend your customer number and password to your registered email address, please visit the lost password page.
If you no longer have access to your registered email address, please contact our sales team with the following information about your order:
- Your name
- Registered email address
- Billing address
- Payment method
- Date of purchase
- Type of license ordered
Do you offer other language versions of vBulletin?
While we are currently only offering the English version of vBulletin 5 Connect, several other languages will be added to our offer within the coming months.
Can I import posts/threads/members from other forum software?
We do not support importing into vBulletin 5 at this time. However you can import into vBulletin 4.2.0 and then upgrade to 5.0. Our import scripts support: Invision Power Board, SMF, phpBB3, UBB.Threads, and others. To see if your software is supported, contact us.
I have a vB4 Suite License and have used the CMS heavily on my site, but vB5 Connect doesn’t include a CMS, so what am I supposed to do?
We will support the CMS in a future version of the vB5 Connect software. We recommend that any site that heavily uses the CMS wait to upgrade until the feature has returned.
What versions will I be able to upgrade from directly?
You will be able to upgrade to vB5 directly from versions 3.8.7 or 4.2. For versions earlier than these, you should first upgrade to one of these two versions and then upgrade to 5.0
Will vBulletin work on an NT/IIS/Solaris/Unix/Linux/other server?
Will vBulletin work with Oracle/Sybase/MS SQL/other databases?
At this time vBulletin is only compatible with the MySQL database system.
Do you offer an Active Server Pages version of vBulletin?
Is vBulletin a hosted solution? Can you recommend a web host?
vBulletin does not provide a hosted solution at this time - when you purchase a license, you will be able to download the software and install it on any server that meets our system requirements.
For more information about vBulletin hosting options, please visit the community forums.
How much disk space do I need to install vBulletin?
We recommend that you have at least 100 MB of hosting space to install vBulletin.
How does vBulletin utilize disk space?
With vBulletin there are 2 different types of disk space usage:
Web space - For the PHP scripts and images of vBulletin.
MySQL database space - Which is separate from Web space, and you need to make sure your host gives you enough space in that department.
When you use vBulletin, you have to take into account both web space and MySQL database space. The vBulletin software consists of PHP scripts and image files in the zip file you download. You will need 60 megabytes of space for the files in vB5 Connect.
Does vBulletin support PHP 5.4?
All versions of VB 5.x are compatible with PHP version 5.4. VB 3.8.8 is compatible with PHP version 5.4, and PHP version 5.4 support is expected for vBulletin 4 in the next release.
After installing, there are no images or CSS in the AdminCP?
Make sure that you're accessing the AdminCP from site/admincp and not site/core/admincp. Also make sure that the Site URL setting under Settings -> Options -> Site Name / URL / Contact Details has /core at the end of it.
None of the links work when I click on them on the front end.
Make sure that you have mod_rewrite (Apache) or URL Rewrite (IIS) enabled on your site. Upload the corresponding .htaccess or web.config file found in your upload directory.
If those do not resolve the problem, make sure there are no spaces or hidden characters in your /config.php. These can cause PHP errors that confuse the vBulletin Routers and prevent redirects from happening correctly.
My hosting provider will not allow mod_rewrite or URL Rewrite to be installed.
Unfortunately, you will need to find a new hosting provider.
What do I do with the old vBulletin 4.X files?
What if I use a web server other than Apache or IIS?
We do not currently support other webservers. Please view the community forums as there may be community supplied solutions to other web server configurations.
When I click the Site Home Page in the Admincp, it leads me to a blank page
You need to access your vBulletin 5 forums from /site and /site/admincp not site/core or site/core/admincp
My host requires using mod_fcgid or phpSUExec on my server and vBulletin 5 does not work.
You can try updating your .htaccess file with the following change: Find - RewriteRule ^(.*)$ index.php/$1 [L] Change To - RewriteRule ^(.*)$ index.php?/$1 [L]
The above fix did not work.
You will need to find hosting using mod_php.
Every page appears exactly the same
See the previous two questions.
I can't access Site Builder on my phone.
This is by design.
When accessing the site with my phone or tablet, parts of it disappear.
This is by design. The style will adjust to the screen viewport available. Unfortunately on smaller screens this requires fewer interface controls and options.
My site is behind a proxy and doesn't work properly with a custom port of 8080.
This is a known issue and we are working to resolve it.
Installer/Upgrader freezes in the middle of the process. Pressing refresh does nothing.
At this time you need to start the process over.
I tried to import a custom language and received a database error.
We do not support localization at this time. This will be available in a future release.
I tried importing a custom style and it froze in the middle of the process.
This is a known issue and we are working on a fix.
I uploaded the files for a new Addon Extension and it did not auto-install.
Please make sure the Product System is enabled under Settings -> Options -> Plugins/Hooks.
None of my vBulletin 4 Addons work.
These are not supported in vBulletin 5.
None of my vBulletin Styles work.
These are not supported in vBulletin 5.
There is no place for my users to purchase Paid Subscriptions
Paid Subscriptions are not supported in vBulletin 5. They will return in a future version.
What happened to the CMS and all my articles?
The CMS/Article System is not supported in vBulletin 5.0. It will return in a future version. Your articles are being kept safe in a hidden channel and will return when the CMS is released.
Where is the infraction system?
The infraction system is not supported in vBulletin 5.0. It will return in a future version.
Where is the FAQ system?
The FAQ System is not supported in vBulletin 5.0. It will return in a future version.
Where is the Member's List?
There is no member's list in vBulletin 5.
What happened to Post Icons?
Post Icons have been removed.
I was in the AdminCp and received an error message.
A number of features in the Admin CP no longer work. These can return error messages. Open a Support Topic or Ticket for further assistance.
Do you have a list of features that have been removed?
No, we do not have a complete list at this time. Please open a forum thread about the feature you're missing and we will help.
How do I turn off Blogs, Social Groups, Albums?
The short answer is that you cannot do this. However you can set permissions so that end users cannot see these features. Please open a forum thread for assistance in doing this.
How do I remove the Activity Stream?
You can't. However you can disable the specific tab, rearrange the tabs and change the default tab. Please see the community forums for assistance.