Support Issues & Questions - vBulletin Community Forum

The vBulletin forums have grown tremendously over the past years and we thank all of you for being a part of this growing community. In order to keep the forums running well and to prevent problems, please follow these simple rules for the forums here. If you have any questions or problems, please feel free to contact one of the Staff Members.

COPPA Policy

All users under the age of 13 must seek permission from their parent or guardian in order to gain membership of the vBulletin Community Forum forums. While we welcome participation from members under 13, we require that a parent or guardian fax or mail back a signed permission form before we grant membership.

General Rules

While debating and discussion is fine, we will not tolerate rudeness, profanity (or attempts to bypass profanity filters), insulting posts, personal attacks or purposeless inflammatory posts. Our decision is final in these matters.
Please refrain from posting meaningless threads, one word (or short) non-sense posts, or the such.
Multiple or repeated posting in order to increase your post count is not allowed.
Advertising, spamming and trolling is not allowed. This includes using the forum, email, visitor messages, blog comments, picture comments and private message systems to spam other members.
Please wait a reasonable amount of time before bumping posts. For style changes and general 'how-to' questions this should be 24 hours. For specific troubleshooting issues, use 12 hours as a guideline.
We also do not allow posts or links to sites that are sexual in nature or violate vBulletin community standards. The vBulletin team shall be the sole arbitrator of what does and what does not violate community standards.
Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
Each member is allowed one login account. Registering with multiple accounts is not allowed.
While we are quite happy to have constructive comparative conversations about competitor's products, we will not tolerate blatant adverts or the sort of 'ooh look, yet another bulletin board' threads. Also, we would appreciate it if you refrain from blatant bashing of other boards.
We reserve the right to remove offensive posts without notice.
If you are going to post non-English on these forums, please also post an English Translation of your post.
Posts arguing about company policies are not allowed. You can fill out a support ticket if you have issue with company policies.
Posts discussing moderator actions are also not allowed.
Also while these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
You cannot post any affiliate or referral links, or post anything asking for a referral. Such posts will be subject to removal.
You cannot post advertisements or notices for contests.
All post must be made in English
Support tickets should be considered to be confidential information. Support tickets posted in the forums will be deleted.
We also reserve the right to ban anyone who wilfully violates the forum rules, as access to our support forums are a privilege and not a right. A banned customer is still entitled to support from the support system.

Advertising Services and Solicitation

We do not allow people to post threads or to send private messages or emails to users here that advertise or solicit any products, services, funds or donations. Explicit advertising and soliciting in signatures is also prohibited. Advertising for competing products is not allowed. Note: The only exception to this is for language pack submissions as described below.

We do not allow selling vBulletin installation or upgrade services, as we offer this already, and we can not condone this type of service offered from anyone on the forums because of the potential security problems it brings up. You should never give out your vBulletin customer number or password to anyone, and you should not disclose server logins and/or passwords to anyone except through the vBulletin support system. We can not take responsibility if you disclose this information to anyone else.

Links in signatures must follow these guidelines

Linking to a commercial product/service is fine, provided it is not a product or service that competes with a product or service offered by vBulletin Solutions and it is not an affiliate program link for vBulletin or any other affiliate program.
Promotional text for a commercial product or service is ok, provided there are no price(s) of product(s) or service(s) listed.
A link and promotional text for a site that is not commercial and does not contain product(s) and/or service(s) is allowed, provided the site is not sexual or does not violate vBulletin community standards. The vBulletin team shall be the sole arbitrator of what does and what does not violate community standards. (Examples include sites about drugs and/or sex.)
Duplicate links to the same URL in a signature are not allowed.
All signatures must be made in English

Avatars

Animated avatars are not allowed. Sorry.
Avatars that may be confused with official staff avatars are not allowed.
Use of the vBulletin logo in avatars is not allowed.

Licenses for Sale

We do not allow people to post that are looking to sell or buy a used vBulletin license. While you are allowed to sell and transfer your license to another owner, these forums are not the appropriate place to do this.

Affiliate Programs

The vBulletin affiliate program is designed to allow people to advertise vBulletin on their web site and earn a commission on all sales generated through that link. You are not allowed to post your affiliate link anywhere on the vBulletin forums, in your signature or send the link through private messages to other forum users. Anyone that does this may be removed from the affiliate program immediately without notice. This rule applies to all affiliate program links, not just the vBulletin program.

Signature Size Limits

All signatures should not exceed the following limits

You can't have both text and images in your sig
For text signatures: 4 lines normal size, 8 lines small size and up to 90 chars per line. Font sizes above 2 are not allowed. (Blank lines count as lines.)
Do not use images with large text to bypass the previous item
For images in signatures: 1 image up to 300 pixels wide, 125 pixels tall and 20k in size
Animated images in a signature are not allowed

We also have some rules that apply for certain forums

Hosting Forum

The hosting forum is for discussion of hosts and hosting options for vBulletin customers. Advertising of hosting services is not allowed. This includes any host or anyone with a financial interest in or a partnership relationship with a host from replying to questions or requests regarding hosting services. Any posts violating this rule will be removed.
Because of the high rate of software piracy on 'free' hosts, discussion and questions regarding free hosting services are not appropriate for this forum. Please feel free to use this forum to discuss paid hosting services.
The hosting forum cannot be used to promote specific hosts. We will moderate posts and users continuing to excessively promote or advertise any hosts. Anyone abusing this will lose their right to post in this forum.

Chit Chat forum

The Chit Chat forum is where vBulletin owners and fans can gather to chat about almost anything, technical or non-technical in nature. If you have a question that doesn't fit into any other forum, or just want to chat, this is the place.

vBulletin Language Packs Forum

All Language Pack Submissions must be uploaded as an attachment on the topic. They will be reviewed and allowed at our discretion.

When submitting a language pack you can include a link in your thread pointing to a link where people can donate to you for proving this language pack. There can be no restrictions or charges for the use of a language pack, but asking for donations in the original post is permitted.

Reporting a suspected pirated copy of vBulletin

Please do not post suspected copies of vBulletin on these forums. If you suspect that a forum is using an illegal copy of vBulletin, please email the full URL to the forums (not the site's home page) to https://www.vbulletin.com/piracy.php

All sites sent to this address will be added to our anti-piracy database and will be investigated. The name of the person submitting the report will always remain confidential.

We will be unable to respond with whether this site is properly licensed or not, or our actions, for privacy reasons.

Third-Party Disputes and Customizations

We will not mediate third-party disputes due to third-party purchases. Third-party purchases include styles, addons, custom programming and modifications, pay-per-post services, purchasing second-hand licenses, moderation fees, advertising fees or any product not directly purchased from vBulletin Solutions, Inc. Purchasing these items from another company is done at your own risk. If you have an issue with a third-party regarding their support or conduct then you will need to handle it through the means they provide. Any such threads on this topic will be closed.

We cannot provide support for third-party customizations. This includes contract programming, purchased or free styles, or modifications downloaded from https://www.vbulletin.org.

Moderation

Although the administrators and moderators of vBulletin Community Forum will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of vBulletin Community Forum, nor vBulletin Solutions, Inc.. (developers of vBulletin) will be held responsible for the content of any message.

By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws.

The owners of vBulletin Community Forum reserve the right to remove, edit, move or close any thread for any reason.

Staff Disputes

Any disputes with the staff of the vBulletin Community Forums will be handled in private through the Private Message System or the Support System ticket. If you wish to escalate any issue with staff then please visit: https://www.vbulletin.com/go/sales.

Addendum

We reserve the right to update and modify these rules as the needs of the community dictate to ensure the smooth operation of this community.