Attachment Uploads Failing

[Beaver]

I am having problems with file attachment uploads failing on a clean vb install.

I intend to import a phpbb2 forum into vbulletin, and was making sure attachements where going to be stored in the filesystem instead of the db, when I noticed the issue.

I can set-up the attachements folder ok, but when attempting to upload any files, I get an error saying the file could not be uploaded.

Using the diagnostics tool in the control panel to try and upload doesnt work either and gives the following details:

Pertinent PHP Settings

file_uploads: On
open_basedir: /usr/local/www/vhosts/timelessgaming.com/httpdocs:/tmp
safe_mode: Off
upload_tmp_dir: None
upload_max_filesize: 2.00 MB

Results

No file uploaded and no local file found. The test cannot continue.

I'm guessing that there might be an issue with the php settings on the server as all other aspects of vb are working ok.

Hopefully its an easy 2 second fix.

Thanks.

[Steve Machol]

You have open_basedir restrictions on your server. To get uploads to work you need to create a 'tmp' subdirectory under your httpdocs directory and chmod it to 777. Then in the Admin CP set "Upload In Safe Mode?" to 'Yes' and point the "Safe Mode Temp Directory" to that directory. If you placed the tmp directory in the right place, the path to the Safe Mode Temp Directory will be:

/usr/local/www/vhosts/timelessgaming.com/httpdocs/tmp

Also the php.ini setting for 'upload_tmp_dir' is empty. It's possible you (as root) or your host will need to edit php.ini and set 'upload_tmp_dir' to point to the full path to a directory on the server that is chmod'd to 777. You will also need to restart Apache after making this change.

[Beaver]

You have open_basedir restrictions on your server. To get uploads to work you need to create a 'tmp' subdirectory under your httpdocs directory and chmod it to 777. Then in the Admin CP set "Upload In Safe Mode?" to 'Yes' and point the "Safe Mode Temp Directory" to that directory. If you placed the tmp directory in the right place, the path to the Safe Mode Temp Directory will be:

/usr/local/www/vhosts/timelessgaming.com/httpdocs/tmp

Also the php.ini setting for 'upload_tmp_dir' is empty. It's possible you (as root) or your host will need to edit php.ini and set 'upload_tmp_dir' to point to the full path to a directory on the server that is chmod'd to 777. You will also need to restart Apache after making this change.

Thanks, I'll give it a go & report back shortly.

[Beaver]

Unfortunately, didnt work. :sad:

I'll get the support guys from our host to sort out the php.ini file.

Also, looking at the phpinfo on the site, safe_mode is actually set to off. Seems like its the 'openbase_dir' causing the problem.

oh & forgot to mention the server is running php 5.2.1 (if that makes any difference)

[Steve Machol]

Both of my suggestions need to be done to get file uploads to work.

[Beaver]

Both of my suggestions need to be done to get file uploads to work.

ah ok, I misread - thought I might have been able to get away with just the 1st part. :smile:

Just waiting my host support guys to get back to me.

[Beaver]

Good news, uploads are now working.

In the end, all that had to be done was set the 'upload_tmp_dir' dir to /tmp.

Thanks for the help.