Hi:
I am wondering if this group could help me pinpoint where an email holdup might be located in my set-up.
I've read the troubleshooting email FAQ which gets posted in these questions, and I'm still not sure.
My webhost requires that email be sent through smtp, with the smtp setting scriptmail.theirdomain.net -- where "theirdomain" is the name of the host.
On my vbulletin email settings I have specified that mail should be sent through smtp, used the above setting as the smtp host, set the port to 25, and did not enter a username or password.
I used the email diagnostics function, and a test email comes correctly to contact email address.
When a new user registers, I have it set that they must be moderated before they can see the board or post. I receive an email telling me that there is a new user on the board, but they do not receive the initial welcome email. When I moderate them, they do not receive an email telling them that they are now registered users.
If I use the "contact us" button on the webboard, I once again get that email.
As I said, I read the troubleshooting email FAQ, but am still confused about what my next step should be.
thanks,
Erin Cox-Holmes
I am wondering if this group could help me pinpoint where an email holdup might be located in my set-up.
I've read the troubleshooting email FAQ which gets posted in these questions, and I'm still not sure.
My webhost requires that email be sent through smtp, with the smtp setting scriptmail.theirdomain.net -- where "theirdomain" is the name of the host.
On my vbulletin email settings I have specified that mail should be sent through smtp, used the above setting as the smtp host, set the port to 25, and did not enter a username or password.
I used the email diagnostics function, and a test email comes correctly to contact email address.
When a new user registers, I have it set that they must be moderated before they can see the board or post. I receive an email telling me that there is a new user on the board, but they do not receive the initial welcome email. When I moderate them, they do not receive an email telling them that they are now registered users.
If I use the "contact us" button on the webboard, I once again get that email.
As I said, I read the troubleshooting email FAQ, but am still confused about what my next step should be.
thanks,
Erin Cox-Holmes
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