Hi,
I am not happy with support. Too many threads with non-trivial issues remain unanswered.
IMO there should be another 1 or 2 developers working ONLY with the forums. Properly answering all the questions on the forums is a hard task that clearly requires more resources than are currently allocated.
After spending some time on these forums I think that I found an answering "pattern". Most threads only get 2-3 short answers. After this, most staff considers that enough time has been "wasted" with the given thread. The chance of more answers diminishes significantly.
It would be useful to know what other users have to say about my observations, so please comment and VOTE.
Regards,
Razvan M.
I am not happy with support. Too many threads with non-trivial issues remain unanswered.
IMO there should be another 1 or 2 developers working ONLY with the forums. Properly answering all the questions on the forums is a hard task that clearly requires more resources than are currently allocated.
After spending some time on these forums I think that I found an answering "pattern". Most threads only get 2-3 short answers. After this, most staff considers that enough time has been "wasted" with the given thread. The chance of more answers diminishes significantly.
It would be useful to know what other users have to say about my observations, so please comment and VOTE.
Regards,
Razvan M.
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