Customer Support for Nepal

[sanjayadhakal]

Dear sir,

As a discussion question raised by myself on http://www.vbulletin.com/forum/showthread.php?t=150338 , i have nearly make my mind to get a license of vbulletin. So i want to ask few questions on the customer service.

I will run vb for Medical discussion forum - browsed by docs and medical students, so i may ask for rapid service.....

What are vb's service and support protocal for my country NEPAL. I mean how can i reach or how u will reach us, Nearest location to contact etc etc....Give me details ...

Thanks in advance !

[Zachery]

All support is handled online via the forums or the support ticket system. It is the fastest way to get ahold of us. We do provide paid telephone support, avaible 9am-5pm Mon-Fri Pacific Time (GMT - 8 )

[sanjayadhakal]

So what are the complete links and tel No. if i am not being too straight..
I would like to note it all down right away, so that i will decide soon...
thanks for bothering u .

[sanjayadhakal]

So there is no special service countrywise all based in forum and tel ...

[Zachery]

No, all support is handled here on vBulletin.com, unless you are a german customer, which your support would be handled at vBulletin-Germany.com or if you were a Chinese Customer you could get support at vbulletin-chinese.com.

The support phone number is listed on the front page of the website, and most other pages on the main site. Please note that phone support is not a free option.

[Wayne Luke]

The support phone number is listed on the front page of the website, and most other pages on the main site. Please note that phone support is not a free option.

The number listed on the front page is not the support number. It is a sales questions number. The support number will be provided if an when you purchase telephone support from Jelsoft. The call is only toll-free if you live in the United States and Canada. Any other country will pay full telephone charges.

[sanjayadhakal]

Thank you both guys

[sanjayadhakal]

Well guys, will vbulletin staffs will set up for us or we will have to set up the software in the server ? I also want to know whether the update charge $30/yr is fixed or it may be increased in due years ?

[Xeno Blackheart]

You have to set up the software yourself, or by paying $130 a vBulletin staff member will perform it for you.

As for the $30 a year, I beleive it is fixed.

[sanjayadhakal]

Oh my god ! they take $ 130 to do setup, but with vbulletin-chinese.com , they do setup in around 12-15 $.

[zsdave]

well you could buy it from vbulletin-chinese...

[sanjayadhakal]

Well in vbulletin.com 160 $ for owned license = is with including tax and transport or excluding ?

[technoguy]

transport??? u can download it, its only few mbs

[Ace]

You have to set up the software yourself, or by paying $130 a vBulletin staff member will perform it for you.

As for the $30 a year, I beleive it is fixed.

You can't say that.. nobody can say whether or not jelsoft will increase the renewal fee at some point.

[sanjayadhakal]

What about the customer service ? Is there any difference in service protocal if i buy from vbulletin-chinese.com / vbulletin-germany.com / or vbulletin.com ? or there any difference in price as well ??