All of you, please start your own threads/tickets on the issues.
Won't Stay Logged In
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Same issue since upgrade to vB 3.7.2 - I will file a ticket
Thanx,
Jacquii.Comment
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So - who has found a FIX for these reported issues?
Just curious as to what you have done to fix the error.
Thanx,
Jacquii.Comment
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I will start my thread about this issue
but I want also to record my name here
becuase I have the same problem in my forum
some user have these problem in my forum
when I try to login with there username, the problem didn't come to meComment
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Rarely two issues are the same even when people think they are, we need to take a look individually at each issue as it were completely unrelated.
I'll be more than happy to take a look at a support ticket and figure out whats going on and fix it to the best of my abilities.Comment
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Rarely two issues are the same even when people think they are, we need to take a look individually at each issue as it were completely unrelated.
I'll be more than happy to take a look at a support ticket and figure out whats going on and fix it to the best of my abilities.
Jacquii.Comment
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Alot of people report an issue, but it doesn't exsist. Every now and then we see a wave of people who get login issues, sometimes they have a bad cookie domain, sometimes they have a bad cookie folder, sometimes they have a bad cookie prefix, sometimes their cookies have become corrupted and they refuse to clear them. I've actually not seen an issue with the vBulletin code in ages that generates a cookie problem. If it were happening in the stock code it'd be happen here and on my own websites as well which it isn't. But again, we need to treat each issue like its own. So for my sake please? Your own ticket/thread.Comment
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I found a fix for this... even after telling people to clear cookies, people just kept reporting the same problem. It has to do with your cookies being stored for your domain name with and without the www before the domain name.
I recommend doing a 301 redirect to adding the www in the htaccess file for anyone who types in the domain name without the www
This keeps your cookies looking at the www before the domain name every time and no more problems! Been running it for a few weeks now and it fixed everything.Comment
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I found a fix for this... even after telling people to clear cookies, people just kept reporting the same problem. It has to do with your cookies being stored for your domain name with and without the www before the domain name.
I recommend doing a 301 redirect to adding the www in the htaccess file for anyone who types in the domain name without the www
This keeps your cookies looking at the www before the domain name every time and no more problems! Been running it for a few weeks now and it fixed everything.
EDITED: What is the correct syntax for the 301 Redirect please?
Thanx,
Jacquii.
@ ZACHERY - I did file a support ticket - unfortunately I didn't get very much help - I was told that it could be a vBSEO issue - but mostly was told that vBulletin cannot "officially" support boards with modified code. In short..... Nothing....Last edited by MsJacquiiC; Sat 12 Jul '08, 4:33pm.Comment
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That is not fair. I worked rather extensively with you on this - 8 ticket responses in one day. In fact my last response to you was this:
Do you have any modified files? If so, the first thing I recommend is reuploading the original vB files.
After that I would temporarily turn off vBSEO and remove .htaccess to see if that fixes this.
Then you can also try with a completely unmodified style.
Of course with each test you should clear out your browser cookies and cache so you are not using old code.
If you are going to comment on our support, please at least be fair.Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.
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Okay - Apologies STEVE - I did not see the last response you made - But yeah - thanx for your kind responses - We did indeed have a bit of discussion in my support ticket and I appreciate you taking the time to respond....
The thing is - I'm still troubleshooting the issue. I've stated in the support issue "I'm simply trying to remedy an apparent issue on my Forum, and you telling me to dump all the modifications, including vBSEO is not helping me. I'm pretty sure that vBulletin code is the tightest in the industry. It's the reason I chose vBulletin for my Forum, even above IPB - So no argument here on the immaculate quality of code that is vBulletin! That withstanding - I have an issue on my Forum that seems to log me out as I stated in the initial request for support. Is there any solution that you can provide me with other than what you have?"
So yeah - Having an out-of-the-box vBulletin forum... There would likely be no issue. Unfortunately my Forum has been customized quite a bit. And yes - as I stated in my support ticket - I understand vBulletin cannot "officially" support every single forum that's running custom code, etcetera.... But that has not helped me fix the issue on my board. It's frustrating and I apologize for my hothead comment :blush:
As far as removing the .htaccess file - can't do that, as I have a few re-directs in place for other sites in the JPiC Network in my .htaccess file. At anyrate - It does seem as if this issue has been reported by so many - that there could be a simple fix to alleviate the problem. Perhaps vBulletin can look into offering some sort of possible fix.... Officially "un"official of course
Fair enough? :P
Jacquii.Comment
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If you're unwilling or unable to temporarly disable the custom coding in place we cannot provide support.Comment
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