Hello,
this is a plea for help and at the same time a complain.
It's been nine months now that I'm experiencing a rather serious problem with my forum and the support won't help me out. I have opened a ticket, the support was able to solve some other problems I had, but as to this one, they say they won't help me as it is not a vb issue. But you see, it is! And I am deeply disappointed that I am left alone.
The problem is that in my forum, special latin characters with accents etc. won't show properly and, for example, instead of é, à, ü, ñ, ç etc. appears the html code (é à etc.)
Why? It seems that the database should be in UTF-8 but it is not. I've read a couple of texts about converting the database but they are not at all easy to follow. It seems to be a rather difficult task altogether that needs very clear step by step instructions.
But first I should explain why this is a vbulletin problem. My database was set by vb itself (v.3.something) three years back. I never interfered the least. Then, with some upgrade (I don't remember which one exactly) the problem appeared. Meaning that the vbulletin upgrade changed something and caused the problem. Mind you: the db was set by vb and everything looked great, then vb changed something and generated this problem.
The support suggested that I should test upgrades rather than going straight into upgrading a live site. Like this was going to solve anything. It only means that I wouldn't be able to upgrade at all. But I have paid (and actually bought vbulletin twice! once v.3 and then v.4) exactly because I want to be able to upgrade: I want the latest and more secure version of vb.
Btw, most greek forums that were created with 3.x and continue to upgrade afterwards to all latest 4.x versions experience the same problem. The thing is, for them the latin extended is not that important as their posts are in greek but of course, even to them it is a rather annoying thing. To me it is a major problem because my forum's topics are books, literature and linguistics and we often quote the original source that can be in all kinds of languages that use extended latin: spanish, german etc.
I was just looking at a thread with some translations of songs. Check it yourself. Things have been that ugly for nine months now as nobody cares to give me a true working solution. I have spend endless ammounts of time and energy to make my forum look nice and, thanks to this, posts look just terrible.
Recapitulating:
I implore vbulletin to look into this problem again and help me solve it with clear step by step instructions.
thanks for your time and patience,
Dimitris
this is a plea for help and at the same time a complain.
It's been nine months now that I'm experiencing a rather serious problem with my forum and the support won't help me out. I have opened a ticket, the support was able to solve some other problems I had, but as to this one, they say they won't help me as it is not a vb issue. But you see, it is! And I am deeply disappointed that I am left alone.
The problem is that in my forum, special latin characters with accents etc. won't show properly and, for example, instead of é, à, ü, ñ, ç etc. appears the html code (é à etc.)
Why? It seems that the database should be in UTF-8 but it is not. I've read a couple of texts about converting the database but they are not at all easy to follow. It seems to be a rather difficult task altogether that needs very clear step by step instructions.
But first I should explain why this is a vbulletin problem. My database was set by vb itself (v.3.something) three years back. I never interfered the least. Then, with some upgrade (I don't remember which one exactly) the problem appeared. Meaning that the vbulletin upgrade changed something and caused the problem. Mind you: the db was set by vb and everything looked great, then vb changed something and generated this problem.
The support suggested that I should test upgrades rather than going straight into upgrading a live site. Like this was going to solve anything. It only means that I wouldn't be able to upgrade at all. But I have paid (and actually bought vbulletin twice! once v.3 and then v.4) exactly because I want to be able to upgrade: I want the latest and more secure version of vb.
Btw, most greek forums that were created with 3.x and continue to upgrade afterwards to all latest 4.x versions experience the same problem. The thing is, for them the latin extended is not that important as their posts are in greek but of course, even to them it is a rather annoying thing. To me it is a major problem because my forum's topics are books, literature and linguistics and we often quote the original source that can be in all kinds of languages that use extended latin: spanish, german etc.
I was just looking at a thread with some translations of songs. Check it yourself. Things have been that ugly for nine months now as nobody cares to give me a true working solution. I have spend endless ammounts of time and energy to make my forum look nice and, thanks to this, posts look just terrible.
Recapitulating:
- vbulletin set my database and everything
- then a vbulletin upgrade messed the way my forum looks
- then the vb support said this is not a vbulletin problem
I implore vbulletin to look into this problem again and help me solve it with clear step by step instructions.
thanks for your time and patience,
Dimitris
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