Does anyone know anything about 123 flash chat?
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If you wish to speak to your customers regarding any issues they have with your service, please do so directly or via your own site, thanks.Comment
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Anyone got any experience how heavy on the load 123flashchat is? I know most people who've tried Comet/ArrowChat had to take them off because they were such resource hogs...Former endorsement revoked. You know the saying - one rotten apple spoils the whole barrel...Comment
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I buy 420 forums
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For a server with over 2G RAM or more, the load average (check uptime in Linux or task manager in Windows) will not be higher than 1.
You may apply for a stress test and we can dispatch over 1000 real chat robots to connect to your server to help you test.
Java server intro: http://www.123flashchat.com/powerful-server.htmlLast edited by topcmm; Fri 18 Mar '11, 12:36am.Comment
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My recent experience with 123Flashchat.
While doing research for a chat room to add on my website I found 123flashchat. Great looking product but, the customer service is horrible. I purchased the software with free integration to my site. After 3 days of no response I submit several tickets, fourth day no response, on the 5th day i tried calling the number on the site which is not a working number.
I couldn't get anyone online to give me status on my order. It seems there are only two people manning the live chat module, Sara and Roger. As my frustration began to build I thought maybe I should call the number to no avail. The number is not active. finally late at night my time, noon their time I got Michael on chat who seem to be a lil bit more helpful. Well, soon I find out that in order to install the 123flashchat you must OWN the servers in order to get it installed. It's not a "simple integration to your site" as they seem to portray. I don't know about anyone else but, I have my website hosted by a company on the other side of the country that hosts many many other sites (think Godaddy). I would have needed access to their servers with full write privileges for 123flashchat to install the software, which is totally not doable. They won't grant their own mother with that kind of access. Therefore, the only option is having them host the chat rooms but, this leaves your site at the mercy of a company you don't know will be around in the next 6 months given the customer service they provide.
The only people that a person can talk to are the sales associates. Forget about talking to tech support and don't even try calling. The number is fake. customer service is horrible. NO PHONE, SEVERAL DAYS TO REPLY, NO DIRECT TECH SUPPORT, = BAD SERVICE, even if it is a good product it's not worth the frustration. I did get my money back within 24hrs of requesting a full refund.Comment
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1. True, only sales are on live chat, while the technical support team is only available on email/ticket system for efficiency sake.
Screenshots may help a lot during the resolving problem process, and it's true that the tech support staff don't have good oral English as the sales do, that's why emails are preferred.
But I'm so sorry that it took that long to respond, maybe due to the large client base. But usually emails from customers will get a proper response in one work day.
2. Not true, actually around 30 employees work for 123flashchat.
3. The phone number is a skype-in number which became inactive lately and after getting report, we've already launched it, thank you.
4. True, to run 123flashchat you will need root access to your server. A dedicated server or VPS/VDS will do, not shared hosting, sorry.Comment
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