How To Fix the "User Unable to login to AdminCP" Problem

[Boxy]

If a user is unable to login to his/her AdminCP :

Access to their phpMyAdmin will be required.

• Select Database
• Click the 'Setting' table
• First check the cookiepath and cookiedomain in the Setting table
• Click 'Search' and in 'varname' field enter 'cookie%'

Note: Unless there is a specific reason for it to be set the cookiedomain should be blank. The cookiepath should usually be / (web root).

If these settings appear correct the next step is to check the datastore:

• Click on the 'datastore' table
• Click 'browse' and find the Options field.
• Click 'Edit' and copy/paste the contents of 'data' to a text editor;
• 'Find' 'cookie' and check the settings for the cookiedomain and cookiepath
• Edit the settings
• Copy entire contents back to the data field and save.

How to read these settings:

"cookiedomain";s:0:"";

s = string
0 = number of characters

Therefore the cookiedomain is a string of 0 characters

"cookiepath";s:1:"/";

Again the cookiepath is a string and is 1 character long.

If the cookiedomain or path are not correct you will need to edit the string length and the string itself.

For Example:


"cookiedomain";s:21:"www.domaim.com/forums"; (incorrect cookiedomain)

would become:

"cookiedomain";s:0:"";