I have been a long-time user of UBB, and I have always been very satisfied with their flagship product: UBB. Infopop stands for quality, their bulletin board systems are top-notch, and their customer service is unparalleled. They will go to the end of the world to help you out with any problems that you might encounter.
My personal story comes in at a point when I needed to upgrade my UBB to a database-driven solution because of server-load problems. The two reasonable alternatives were UBB Threads and vBulletin. Because money wasn't the issue I bought both, being willing to test them out before choosing which one to use. To be honest Threads was a shock to someone like me, who has always been used to UBB. I couldn't get used to it, and I'm sure my users would have felt the same way. But there is no denying that Infopop has impeccable customer service, willing to help you out day and night. That is a big plus if you ask me.
So far my opinion of vBulletin has been negative, with the people in charge of helping me out acting quite arrogant instead of helpful.
I can serve as a perfect example here. I have a UBB board that I would like to import and yet I have been unable to succeed in this. I have asked people on the board to help me out, but those attempts have been unsuccessful. To quote one "helpful" person here: we have better things to do than monotor all of UBB's changes. To me such an attempt at customer service is unacceptable. This is a blatant disregard of all customer relations and is pure arrogance to say the least.
Sadly my hopes are fading in the blank promises that have been made with regards to the import program. In fact arrogance crept in again, with one person in charge insinuating that we're not that important because only a small fraction of users were in fact moving over from UBB. Once again arrogance has crept in to customer relations.
All I can say is "get your act together guys." Thought honestly I believe that this message will be the cause of a backlash against me from the people in charge of customer relations...
My personal story comes in at a point when I needed to upgrade my UBB to a database-driven solution because of server-load problems. The two reasonable alternatives were UBB Threads and vBulletin. Because money wasn't the issue I bought both, being willing to test them out before choosing which one to use. To be honest Threads was a shock to someone like me, who has always been used to UBB. I couldn't get used to it, and I'm sure my users would have felt the same way. But there is no denying that Infopop has impeccable customer service, willing to help you out day and night. That is a big plus if you ask me.
So far my opinion of vBulletin has been negative, with the people in charge of helping me out acting quite arrogant instead of helpful.
I can serve as a perfect example here. I have a UBB board that I would like to import and yet I have been unable to succeed in this. I have asked people on the board to help me out, but those attempts have been unsuccessful. To quote one "helpful" person here: we have better things to do than monotor all of UBB's changes. To me such an attempt at customer service is unacceptable. This is a blatant disregard of all customer relations and is pure arrogance to say the least.
Sadly my hopes are fading in the blank promises that have been made with regards to the import program. In fact arrogance crept in again, with one person in charge insinuating that we're not that important because only a small fraction of users were in fact moving over from UBB. Once again arrogance has crept in to customer relations.
All I can say is "get your act together guys." Thought honestly I believe that this message will be the cause of a backlash against me from the people in charge of customer relations...
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