Paid for Upgrade Service But No upgrade or Email Reply

[MaggieChang]

Hello,

This is Maggie from IObit.

We have paid your upgrade service nearly one month again. But our forum has not been updated. I have wrote several Emails, but no reply. Why?

Hope you can deal with the Ticketid: 1682439 asap.

If you are busy, please let us when you can help us update? Due to the current forum bugs, new users can not register our forum currently. It is very serious.

Hope you can solve the issue asap.

Looking forward to your fast reply.

[BirdOPrey5]

Hello,

From what I can see this was completed yesterday. If you have any questions please reply to the ticket.

Thanks.

[MaggieChang]

Hello,

Thanks for help us update our forum

But some issues after the update need your help again.

Our original forum ( without login), it should be as attachment 1

But after updated, it changes into attachment 2.

How can we get back to our original attachment 1?

By the way, if I choose Light Blue in attachment 3, nothing happens. How can we choose Light Blue? Here is our forum http://forums.iobit.com/

Looking forward to hearing your fast reply.

[BirdOPrey5]

Hello,

In order to get support please log into the member's area at https://members.vbulletin.com. click on the Priority Forum Support link. Add whatever email address you used to create this forum account to the list email addresses available to access the forum as a licensed user.

Logout of the forum if you're still logged in. Wait one hour. Log back in and you should be able to post in an appropriate support forum for any questions you have. (You can also use ticket support if you prefer.)

In general during an upgrade, especially an upgrade from VB 3.x or VB 4.x you are left with the default style after upgrading. If upgrading from older versions of VB 5.x you may also lose some styling. The professional upgrade does not restore your style to pre-upgrade look.

As for the drop down menu not working I highly suspect bad HTML from your custom drop down menu is the cause, but we can't address that until you post in a proper support forum or open a support ticket if you haven't already.

Either way please follow my instructions for giving your forum account full access to this site. You are currently showing up as a non-customer which limits where you can post and how much we can assist you.