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Why don't you activate my licence ?

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  • Why don't you activate my licence ?

    100032344 11/18/2017 $249.00 Payment Review
    Hello i bought before 2 days ago and paid with my credit card , still waiting activation why do you work so slowly ? i opened 2 tickets no aswer !
    when will you activate my licence ?

  • #2
    Hello

    In this scenario our sales team need to review the purchase, however they are not on duty at weekends.

    It will be picked up today and you will get a response to the ticket. Sorry for any inconvenience.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.4.0 Demo - FEATURING "ROUTE BY NODE"!
    AdminAmmo - My Cloud Demo

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    • #3
      What are they doing on weekends i think they must work on saturday )) Xenforo coming they must work hard i think )

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      • #4
        Sales is Monday to Friday only but they will pick up your query today.
        MARK.B | vBULLETIN SUPPORT

        TalkNewsUK - My vBulletin 5.4.0 Demo - FEATURING "ROUTE BY NODE"!
        AdminAmmo - My Cloud Demo

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        • #5
          ok good but now ask me unnormal questions like that .. What is that ? i bought my first vb before 5=6 years ago !
          Hello,

          We are contacting you because your vBulletin purchase transaction has been flagged for review. This email has been sent as a notification request to validate the purchase and proceed with the processing of your order.

          In order to complete your purchase, we need you to respond to this email with the following information:

          1. Your First and Last Name
          2. First and Last Name on the Credit Card that was used
          3. Complete Billing Address
          4. Telephone Number
          5. Order ID

          Once we receive and validate this information from you, we will be able to finalize your vBulletin purchase.

          Regards,

          ============
          Joshua G.
          vBulletin Sales & Account Support

          Comment


          • #6
            Originally posted by santor10 View Post
            ok good but now ask me unnormal questions like that .. What is that ? i bought my first vb before 5=6 years ago !
            Hello,

            We are contacting you because your vBulletin purchase transaction has been flagged for review. This email has been sent as a notification request to validate the purchase and proceed with the processing of your order.

            In order to complete your purchase, we need you to respond to this email with the following information:

            1. Your First and Last Name
            2. First and Last Name on the Credit Card that was used
            3. Complete Billing Address
            4. Telephone Number
            5. Order ID

            Once we receive and validate this information from you, we will be able to finalize your vBulletin purchase.

            Regards,

            ============
            Joshua G.
            vBulletin Sales & Account Support
            Those questions are to verify your identity. There is no way round this.

            You are best to follow this up in your ticket, we cannot do anything about situations like this via the support forums.
            MARK.B | vBULLETIN SUPPORT

            TalkNewsUK - My vBulletin 5.4.0 Demo - FEATURING "ROUTE BY NODE"!
            AdminAmmo - My Cloud Demo

            Comment


            • #7
              It is due to fraud checks to protect your money from theft.
              Translations provided by Google.

              Wayne Luke
              The Rabid Badger - a vBulletin Cloud customization and demonstration site.
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