₤151 got deducted from my account, when will I receive my licence information

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  • AwesomeMetalBands
    Member
    • Nov 2011
    • 57

    ₤151 got deducted from my account, when will I receive my licence information

    Firstly I would like to say hello to everyone, this is my first post on vBulletin, and when my website is fully operational, it will be a pleasure to see you all.

    According to my bank ₤151 got deducted from my account , when will I receive my licence information. According to my status it says under review, how can my account be under review when a transaction has occurred?

    I called my bank in the UK and they have confirmed that the transaction has occured

    I have received the auto reply email with my "Thank you for electing to purchase vBulletin." and I have a purchase ID


    thanks AwesomeMetalBands
  • Ace
    Senior Member
    • Apr 2004
    • 4051
    • 4.2.X

    #2
    It's usually within 24 hours of your payment reaching vB. Given it is the weekend, and banking institutions/the communications between them are often closed on weekends, you may need to wait till Monday.
    My Live vB5 Site - NZEating.com
    vBulletin Hosting | vBulletin Services - Need hosting for your vB? Need it installed? Something else? Let me take that hassle off your hands.

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    • AwesomeMetalBands
      Member
      • Nov 2011
      • 57

      #3
      OK that's fine except payment was deducted from my account, I was expecting vBulletien to be fully operational on weekends since they are the leaders in forum software.

      Comment

      • Ace
        Senior Member
        • Apr 2004
        • 4051
        • 4.2.X

        #4
        Originally posted by AwesomeMetalBands
        OK that's fine except payment was deducted from my account, I was expecting vBulletien to be fully operational on weekends since they are the leaders in forum software.
        Payment goes like this: Your bank account => your credit card provider => vB's Bank => vB's Account. (If not credit card, just remove that bit).

        If there's a holdup/slowdown anywhere in that chain, vB doesn't get notified of your payment 'til it is complete. You can't blame them.
        My Live vB5 Site - NZEating.com
        vBulletin Hosting | vBulletin Services - Need hosting for your vB? Need it installed? Something else? Let me take that hassle off your hands.

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        • SteveLV702
          Senior Member
          • Aug 2009
          • 1466

          #5
          Originally posted by AwesomeMetalBands
          Firstly I would like to say hello to everyone, this is my first post on vBulletin, and when my website is fully operational, it will be a pleasure to see you all.

          According to my bank ₤151 got deducted from my account , when will I receive my licence information. According to my status it says under review, how can my account be under review when a transaction has occurred?

          I called my bank in the UK and they have confirmed that the transaction has occured

          I have received the auto reply email with my "Thank you for electing to purchase vBulletin." and I have a purchase ID


          thanks AwesomeMetalBands

          Its called a Authorization aka Funds Hold.... Meaning if vBulletin decides to decline your transaction then the hold will be lifted in 7-10 days and funds will be available again for spending... So while appears you have been charged you really haven't it was just a authorization/check to make sure even have the funds to complete the transaction.
          ------------------------------------------
          Steve
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          • AwesomeMetalBands
            Member
            • Nov 2011
            • 57

            #6
            I appreciate the help, I'm just paranoid as usual thinking, something went wrong and I will not get my money back. But they are the leaders, so i shouldn't have anything to worry about.

            Comment

            • AwesomeMetalBands
              Member
              • Nov 2011
              • 57

              #7
              Oh i see it has to follow the authentication procedure, although it looks like i completed the transaction this is not the case.

              thanks everyone

              Comment

              • BirdOPrey5
                Senior Member
                • Jul 2008
                • 9613
                • 5.6.3

                #8
                See the FAQ: https://www.vbulletin.com/faq.php#faq-90

                Comment

                • Riasat
                  Senior Member
                  • Aug 2006
                  • 4013

                  #9
                  If you use paypal, it is almost instant. For any other methods, it can take up to 24H.

                  Comment

                  • AwesomeMetalBands
                    Member
                    • Nov 2011
                    • 57

                    #10
                    but you would require the funds in your PayPal account which i don't have, and that would take several days. Thanks for the info.

                    Comment

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