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  • Am I stupid?

    I think I'm being a bit stupid here.... I am trying to buy vBulletin but when i do I end up in a loop.

    I start the process by putting vBulletin 5 in my basket, I then input my personal details then my card details. I go through everything and accpet the terms and conditions, this then takes me back to the beginning and tells me "You must be logged in to receive bulk discounts based on previously owned vBulletin licenses." I don't own or never have owned vBulletin licenses before, I just want to buy the thing and get going

    Regards,

    Dean

  • #2
    Are you trying to purchase an upgrade, or a new license?

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    • #3
      New license. I have a ticket open with Susan but I am getting about | | this much help. Two days I have been waiting to buy this product, it doesn't help the fact you don't seem to have any support people in my time zone.

      I tried 3 different machines, cleared my cache, tried to purchase in Internet explorer, google chrome and firefox. I have all so tried in incognito mode but still no result.

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      • #4
        No you're not stupid, it's broken I cant pay with any payment method. Paying by card just puts you in to a neverending loop and paypal brings up an error.

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        • #5
          Hi- We apologize for the inconvenience. We are having issues with our payment gateway and is currently being worked on. We will notify you once the issue is resolved.

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          • #6
            I needed this software on Thursday I am now 3 days behind schedule. I must admit it is putting me off purchasing.

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            • #7
              Has this been fixed yet?

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              • #8
                <Removed by Moderator>
                Last edited by Joe D.; Sun 2nd Jun '13, 2:45am. Reason: Not allowed here.

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                • #9
                  Nope, just had the same issue. They're using Magento, though, which explains it. Web developers always recommend using Magento, because they are then hired to take care of it's continual problems.

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                  • #10
                    Take this time to read the reviews and feedback for vb5.

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