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Is support open on weekends? I have a fairly critical issue, and no one has responded today.
thanks.
thanks.
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support ticket is managed by humans... british humans... they are sleeping at this time of night...oh no, i'm not going with Xenforo... come on, i'm better than that... i stick with Wordpress... rofl -
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You can send a support ticket in at any time, it's pretty much 24/7.
I think the max wait time they specify is 24 hours, but it's usually much, much sooner, especially since they have staff placed in different parts of the world. 
Congratulations on the death of vBulletin, Internet Brands.
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it is easter saturday
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No response within the past 24 hours.
Well, it's been a full 24 hours since I heard anything from vB support on my ticket, so I paid an outside company to identify and fix the issue.
Not really sure what Wayne did (or didn't do) over the past 24 hours, but a response from 'someone' at vB support would have been appreciated - even it to say, "your issue cannot be resolved" or "we're currently looking into this."Comment
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I normally work 7 days a week but I took a couple of rare days off to visit family over the Easter vacation. We do our best, and honestly I think our best is better than any other online support I've ever gotten (where 2-4 days is much more typical), but sometimes we just are not going to be available 24/7. Sorry.Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.
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When a staff user is working on your ticket and might be away for whatever reason, that doesn't mean nobody else is online, they're handling their own tickets and new unassigned ones.
Only when we notice someone being offline for over 24 hours (Wayne was not gone this whole weekend) or when that user unassigns the ticket is when we take over. To avoid confusion we do not jump into each others tickets. It IS an exception when we have customers wait for an follow up for more than 24 hours.
But to answer your questions: Yes, support is provided 24/7/364, it's just impossible to cover every assigned ticket every minute of the day, some staff members tend to sleep for 5 or 6 hours.Comment
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Just Like Me Yestrday Floris Follow Up My TicketComment
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Yes And Vbulletin Support Ticket System Is The Best
<content removed by Floris>Last edited by Floris; Thu 27 Mar '08, 6:01am. Reason: this is not the place to contact staff to get support quicker. be patient like everybody elseComment
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My Silver Plan includes a years of ticket support. Am I supposed to use these support forums for certain things, and ticket support for others? -
Just wanted to ask if ticket support is closed for the holidays?
Had a ticket open since the 13th of April (#1585756) with no reply.
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