Just Ordered vBulletin: Now What?

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  • amitts
    Senior Member
    • Dec 2002
    • 118
    • 3.6.x

    Just Ordered vBulletin: Now What?

    I've just completed my paypal transaction for the purchase of an owned license of vB (~20 minutes ago) and am wondering what to do now.
    I just checked my email and there is no message from Jelsoft. No PM here either.

    What next?

    Thanks...
  • Marco van Herwaarden
    Senior Member
    • Nov 2004
    • 6999
    • 3.8.x

    #2
    How quickly you get the license info depends on the payment method you use. The quickest is with PayPal using the funds in your PayPal account. This should take just a few minutes unless the payment was an eCheck payment, in which case it usually takes 3-5 business days to clear.

    The Metacharge credit card option also just takes a few minutes.

    The Worldpay credit card option can take up to 24 hours to be verified.
    Wire Transfers can take up to 4-6 business days.

    And finally checks can take as long as necessary for the check to reach us, be deposited and clear our bank.

    License information, regardless of payment method, is not issued until the payment clears our system.
    Want to take your board beyond the standard vBulletin features?
    Visit the official Member to Member support site for vBulletin Modifications: www.vbulletin.org

    Comment

    • amitts
      Senior Member
      • Dec 2002
      • 118
      • 3.6.x

      #3
      Originally posted by Marco van Herwaarden
      How quickly you get the license info depends on the payment method you use. The quickest is with PayPal using the funds in your PayPal account.
      This is what I used. My Paypal account is with a credit card. Paypal shows the status as complete.


      This should take just a few minutes
      It's now been over an hour! Where should I be receiving notice of my account info?

      Thanks...

      Comment

      • Quillz
        Senior Member
        • Nov 2004
        • 2787
        • 5.0.X

        #4
        Did you check your junk e-mail to make sure your e-mail containing your customer number and password wasn't filtered there?
        Forums

        Comment

        • amitts
          Senior Member
          • Dec 2002
          • 118
          • 3.6.x

          #5
          Originally posted by Quillz
          Did you check your junk e-mail to make sure your e-mail containing your customer number and password wasn't filtered there?
          Yes... nothing there

          Comment

          • Quillz
            Senior Member
            • Nov 2004
            • 2787
            • 5.0.X

            #6
            I would give it a little more time, and then contact Jelsoft if you still have not received your customer e-mail containing your number and password. You should provide your PayPal transaction ID as proof of purchase.
            Forums

            Comment

            • ravencr
              New Member
              • Feb 2007
              • 25

              #7
              I'm having the same problem and I've contact the company twice already with no help at all. I'm not impressed so far, and a little worried, to be frank. I paid with paypal, which is already showing on my account...checked my junk mail folder...nothing as well.

              I just got an email from them, so hopefully it will be fixed soon.

              Chris
              www.utvrally.com

              Comment

              • ravencr
                New Member
                • Feb 2007
                • 25

                #8
                It's been 4 hours for me, this is pathetic.

                Chris
                www.utvrally.com

                Comment

                • Steve Machol
                  Former Customer Support Manager
                  • Jul 2000
                  • 154488

                  #9
                  I have resent your license info and responded to your ticket.
                  Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                  Change CKEditor Colors to Match Style (for 4.1.4 and above)

                  Steve Machol Photography


                  Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                  Comment

                  • ravencr
                    New Member
                    • Feb 2007
                    • 25

                    #10
                    Thanks Steve! I appreciate it.

                    Chris
                    www.utvrally.com

                    Comment

                    • dashed
                      New Member
                      • Feb 2007
                      • 10

                      #11
                      I have the same problem, where do I create the ticket?

                      Comment

                      • Marco van Herwaarden
                        Senior Member
                        • Nov 2004
                        • 6999
                        • 3.8.x

                        #12
                        Please sent an email to [email protected] or use the sales contact page: http://www.vbulletin.com/contact_sales.php
                        Want to take your board beyond the standard vBulletin features?
                        Visit the official Member to Member support site for vBulletin Modifications: www.vbulletin.org

                        Comment

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