I cannot access the customer area

[Paul M]

It always worked until the vB5 demo came online.

There is no connection between the two things.

[nextgen]

Since yesterday I cannot go to the members area

[Marco Mamdouh]

Since yesterday I cannot go to the members area

It's working fine for me, I've just downloaded the latest vBulletin 4 build now and it's working fine, Try a different browser or clear you cache ... etc

[nextgen]

When I want to start login get me this error.


I send tickets and tell me that they don't know of the error.

Joe DiBiasi
Sep 12th '12 07:23pm I'm sorry for the inconvenience. I can confirm the issue and will have someone try to fix it.

In the mean time what did you need to do in the Member's Area?

Joe DiBiasi
Sep 13th '12 06:11am I do not know- in the mean time if there is anything else you need to do or get from the Member's Area please let me know and I can get it for you.

[Wayne Luke]

have you tried going directly to https://members.vbulletin.com and using your customer number and password? Maybe you're trying an incorrect email address.

[nextgen]

I get this message
I changed the password 3 times.

[Zachery]

We're aware some customers are having problems logging in and resetting their passwords. We're working on resolving this issue ASAP.

[nextgen]

Then I'm not the only one that this happens, it is really frustrating.

[Zachery]

We understand, the support staff are not happy about it either

We are working to resolve it, we again apologize for the inconvenience and are working as fast as we can to restore the logins and functionality.

[nextgen]

Ok, thanks Zachery.

[dougdirac]

I've also been having issues accessing the member's area, but I really came here to say that the light blue on white/light grey background of the member's area is certainly not helping the readability factor. Hurts the eyes even.

[Paul M]

I've also been having issues accessing the member's area, but I really came here to say that the light blue on white/light grey background of the member's area is certainly not helping the readability factor. Hurts the eyes even.

I pointed that out when it got changed. I'll do it again.

[tokenyank]

I'm having the same problem... It isn't recognizing my email/customer number/password on any of the login screens (new or old) - Considering that this information is taken from my 'master' list of all licenses I hold, and has been the same for the last 7 years of operating my forums - the support I've had in the support ticket isn't exactly stellar.

Considering that I paid $285 about 18 months ago (I can't remember, but not too long anyway! ) to go from 3.x to 4.x only to give them another $200+ after only two revisions - I would have thought support would be a bit better at helping me get access to the members' area... As I said in my ticket (which has yet to be updated):

I can't believe that this has taken so bloody long, if my login for my bank account doesn't work it takes 5 minutes with their customer support to regain access, this is account access for a *service* I bought, twice! A little help would be appreciated!

[Zachery]

We're sorry about the problem, we're working on resolving it, its really all there is to it.

[nextgen]

The login problem still persists.