I imagine that every one that reponds to a request for help sees a lack of needed information. Like for exsample:
Version number
Suite or Classic
Mods Installed
Live or Test Site
If Live > Link to site
It's a pain when not enough info is supplied or rather needed info is NOT supplied. I don't understand when a responder asks for a link they get nothing but some screen shots. What's wrong with having a look at your live forum? I'm rather proud of my handywork and like showing it off even when I come here to ask some silly question I should already know the answer to. BUT that's me.
I find a very small amount of users of the trouble shooting forums bother to fill out their profile. The profile has a place to add a link to your forum. It's just a lot of people don't bother. In a lot of cases I have seen here, a peek at the forum makes the problem obvious and a useful answer can be given.
I'll cut to the last page here. I suggest a form that appears in the editor that is required to be filled out before a user can put any text in about their problem. This would force the user to supply a little bit of info that would help in solving the problem. Or at least prevent the answer given from being a WAG. When it comes to VB I'm not the brightest light on the marquee but I'm sure even the savvy would like to have a lot more info supplied about a problem than they are getting now.
I'm done...
BTW the spell checker button is not working. Click on it and nothing happens. My iespell works fine everywhere else.
Version number
Suite or Classic
Mods Installed
Live or Test Site
If Live > Link to site
It's a pain when not enough info is supplied or rather needed info is NOT supplied. I don't understand when a responder asks for a link they get nothing but some screen shots. What's wrong with having a look at your live forum? I'm rather proud of my handywork and like showing it off even when I come here to ask some silly question I should already know the answer to. BUT that's me.
I find a very small amount of users of the trouble shooting forums bother to fill out their profile. The profile has a place to add a link to your forum. It's just a lot of people don't bother. In a lot of cases I have seen here, a peek at the forum makes the problem obvious and a useful answer can be given.
I'll cut to the last page here. I suggest a form that appears in the editor that is required to be filled out before a user can put any text in about their problem. This would force the user to supply a little bit of info that would help in solving the problem. Or at least prevent the answer given from being a WAG. When it comes to VB I'm not the brightest light on the marquee but I'm sure even the savvy would like to have a lot more info supplied about a problem than they are getting now.
I'm done...
BTW the spell checker button is not working. Click on it and nothing happens. My iespell works fine everywhere else.
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