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Jelsoft,
I've been a loyal customer for the past 4 years. I've been supportive of vBulletin and have had nothing but good experiences with you over the years.
Today I got an email from a company called piratereports.com. Right off the bat, getting an email from a company called piratereports pretty much treating me like a criminal because I lapsed on renewing my license since it expired while I was on vacation for a week is something I don't appreciate. The language of the email made me feel like I was a criminal, no better than the people that are trying to steal vBulletin for their sites.
I was appalled at this kind of treatment towards a loyal customer. Yes, I lapsed on renewing my license, but is this how you remind people that their license needs to be renewed?
I believe that the reps from piratereports here that see everything in black and white may want to rethink their approach to people that are actual license holders. I'm sure it's easy for you to see who lapsed on their license and who didn't hold one in the first place, who are probably the real pirates. This is akin to a cop pulling someone over for doing 36 in a 35, waving a gun in their face, scaring them to death for speeding.
So I paid the $100 renewal fee and replied back to piratereports that I paid it. However, that was a hard $100 to pay considering how I was treated. I highly suggest that you change your approach to how you communicate this to users that have been long-time customers.
I've been a loyal customer for the past 4 years. I've been supportive of vBulletin and have had nothing but good experiences with you over the years.
Today I got an email from a company called piratereports.com. Right off the bat, getting an email from a company called piratereports pretty much treating me like a criminal because I lapsed on renewing my license since it expired while I was on vacation for a week is something I don't appreciate. The language of the email made me feel like I was a criminal, no better than the people that are trying to steal vBulletin for their sites.
I was appalled at this kind of treatment towards a loyal customer. Yes, I lapsed on renewing my license, but is this how you remind people that their license needs to be renewed?
I believe that the reps from piratereports here that see everything in black and white may want to rethink their approach to people that are actual license holders. I'm sure it's easy for you to see who lapsed on their license and who didn't hold one in the first place, who are probably the real pirates. This is akin to a cop pulling someone over for doing 36 in a 35, waving a gun in their face, scaring them to death for speeding.
So I paid the $100 renewal fee and replied back to piratereports that I paid it. However, that was a hard $100 to pay considering how I was treated. I highly suggest that you change your approach to how you communicate this to users that have been long-time customers.
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