Did you change my password (again)?

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  • Mazinger
    Senior Member
    • Jul 2005
    • 2399
    • 3.7.x
    #1

    Did you change my password (again)?

    Today, I submitted a support text asking for changing the email attached to my two licenses (after waiting the required year).

    The support person asked for the usual questions - the license number, authorication code, secret answer ... plus the purchae details and paypal details & date (if purchased from Paypal)

    I was unable to provide the purchase details because I didn't purchase the license myself - someone bought it for me (one year ago) ...

    HOW WOULD I GET THE PURCHASE DETAILS FROM HIM? AND WILL HE ACCEPT GIVING THEM TO ME?


    When I told the support person about that, he told me the license holder will provide them in a new ticket. (for some reasons he/she doubted I'm not the license holder, then changed my license password.)

    And now I can't login to members area...



    Didn't 'changing all customers' passwords' one week ago have enough drama?
    $post[signature]
    Tags: None
    • Fusion
      Senior Member
      • Aug 2001
      • 4346
      • 3.8.x
      #2
      This is an excellent example of keeping copies of all correspondence regarding transactions. Though I wonder what will happen after say, 10 years and your copies get corrupted. I doubt paypal keeps my history for that long.
      What then??
      Toddler from Hell

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        • Floris
          Senior Member
          • Dec 2001
          • 37767
          #3
          Originally posted by Mazinger
          Today, I submitted a support text asking for changing the email attached to my two licenses (after waiting the required year).

          The support person asked for the usual questions - the license number, authorication code, secret answer ... plus the purchae details and paypal details & date (if purchased from Paypal)

          I was unable to provide the purchase details because I didn't purchase the license myself - someone bought it for me (one year ago) ...

          HOW WOULD I GET THE PURCHASE DETAILS FROM HIM? AND WILL HE ACCEPT GIVING THEM TO ME?


          When I told the support person about that, he told me the license holder will provide them in a new ticket. (for some reasons he/she doubted I'm not the license holder, then changed my license password.)

          And now I can't login to members area...



          Didn't 'changing all customers' passwords' one week ago have enough drama?
          Didn't 'changing all customers' passwords' one week ago have enough drama?
          The two situations are unrelated. You asked to change the email address. I am closing this thread because there are already tickets going on about this, and it is a private matter, not a public one.

            Comment

            • JakeS
              Senior Member
              • Jul 2005
              • 1975
              #4
              Originally posted by Floris
              The two situations are unrelated. You asked to change the email address. I am closing this thread because there are already tickets going on about this, and it is a private matter, not a public one.
              Just to let you know Floris, you forgot to close it >.<

                Comment

                • Floris
                  Senior Member
                  • Dec 2001
                  • 37767
                  #5
                  Originally posted by JakeS
                  Just to let you know Floris, you forgot to close it >.<
                  Mah, .. DONE

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