Project Tools

[FreshFroot_]

they are caged in the cellar and have to finish the tools

true, but how do you guys provide good support then? I mean, technically the devs are best to answer things, just because they code it all and know the ins/outs the best? I can understand though, coding.. then replying to support issues.. personal time etc..

[---MAD---]

Most support issues, anyone experianced with vBulletin can deal with so you don't need a developer to answer them.

If there is a major issue its unlikely its vBulletin's fault.

[Wayne Luke]

true, but how do you guys provide good support then? I mean, technically the devs are best to answer things, just because they code it all and know the ins/outs the best? I can understand though, coding.. then replying to support issues.. personal time etc..

If we don't know the answer, we ask other support staff. If still not known, the question is forwarded to a developer who knows the answer. We have multiple tools at our disposal for this in the ticket system as well as in the forums. I would hazard to say that 80% of all issues are documented with fixes either in staff documentation (an internal wiki), vBulletin's documentation or our own personal notes.

I personally have a Microsoft Onenote workbook for vBulletin with many problems and solutions saved. I add to it every day for future reference. Other staff members have their own note keeping methods. We try to share what we can with each other.

[Removed-836727]

If we don't know the answer, we ask other support staff. If still not known, the question is forwarded to a developer who knows the answer. We have multiple tools at our disposal for this in the ticket system as well as in the forums. I would hazard to say that 80% of all issues are documented with fixes either in staff documentation (an internal wiki), vBulletin's documentation or our own personal notes.

I personally have a Microsoft Onenote workbook for vBulletin with many problems and solutions saved. I add to it every day for future reference. Other staff members have their own note keeping methods. We try to share what we can with each other.

it would be nice if the wiki could be readable for users*g*

[Floris]

It holds confidential information and information that's not supposed to be read by the public. The wiki will not be made public.

[Removed-836727]

It holds confidential information and information that's not supposed to be read by the public. The wiki will not be made public.

ok
thx 4 info