Is there a guideline for how long we should wait to get a reply or response from support on a trouble ticket? Seems like 12 hours might be about right, but I have waited more than twice that and still haven't gotten a response. I don't want to get antsy unless it's warranted. What would be reasonable and what should be done if there has been no response in a specific amount of time? What should be done if there is no response the second time?
Just looking to ease the stress load. Thanks,
Jim
Just looking to ease the stress load. Thanks,
Jim
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