Right now, I'm really dissapointed with vBulletin's customer service. I purchased an own vBulletin license in August 2006. I purchased it for the domain name (http://incentivesforum.com). I didn't ever get time to start up my forum, so almost a year later, I sold my vBulletin license to another vBulletin member. Now I have to transfer my license to the new owner... but vBulletin is NOT letting me do this. Why? Because I don't remember my security password that I used in AUGUST 2006! Will they let me reset it? NO!
I gave them all the proof they needed.
I provided my Name, Address, Telephone, and the ORDER RECEIPT that I got in my e-mail with all the headers. I gave them my customer login and password. I just sent them a copy of my PAYPAL invoice also.
But they still will NOT LET me transfer my vBulletin because I forgot my security password.
vBulletin will loose my support if they don't let me transfer, even when I have all the proof. Right now I'm loosing my patience with customer service because of a security password that I don't remember. It's impossible for someone to hack into my GMAIL account that I signed up with!! It's impossible to hack into my PayPal account also!!
I gave them all the proof they needed.
I provided my Name, Address, Telephone, and the ORDER RECEIPT that I got in my e-mail with all the headers. I gave them my customer login and password. I just sent them a copy of my PAYPAL invoice also.
But they still will NOT LET me transfer my vBulletin because I forgot my security password.
vBulletin will loose my support if they don't let me transfer, even when I have all the proof. Right now I'm loosing my patience with customer service because of a security password that I don't remember. It's impossible for someone to hack into my GMAIL account that I signed up with!! It's impossible to hack into my PayPal account also!!
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