ticket response..

[andewy3k]

I have a very high priority ticket I am waiting on, its vital I get help and get my board back up within the next hour.

[Boxy]

What is the ticket number?

[andewy3k]

pm..

[Boxy]

I'm looking at your ticket now. Please note that you are currently showing up as unlicensed on the forums. See this thread, http://www.vbulletin.com/forum/showthread.php?t=79557

[andewy3k]

yea thats not that important to me but I do own a full vbulletin license.. I just need my questions responded to ASAP.. thanks again..

[Boxy]

See the update to the 3.6.7 announcement, http://www.vbulletin.com/forum/showp...72&postcount=5

Kier has also responded to your ticket.

[andewy3k]

yea I responded back.. thanks guys.. you might have a laugh if you read the ticket..

[Andy Huang]

You don't need to post to let them know about tickets... Whoever is assigned to work with the ticket will get an automatic email notice about your response... much like the one you receive when the support replies to your ticket. The only exception to the case is when it goes unanswered for quite some time after you initially submit it (IE: a few hours to a day)... though, this typically only happens when the ticket involves an issue not governed by supports and requires managements to look into... but from my experience, even then I get a note telling me that they've forwarded to the upper levels...