I've never waited long for support to reply but my questions have been pretty easy to answer (User error!). 3 hours in reality for a large organisation such as vB is not long at all.
You can't beat vB support, they do get back to you when they can and always have a fix for a problem ;-)
waiting for support..
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You should give support staff at least 24 hours not 30 minutes before complaining . There are other customers that posted before you which is why you have to wait.
MADLeave a comment:
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thanks wayne.. I think it might actually work now but I must wait till later tonight to actually try..Leave a comment:
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I responded to my ticket at 01:04pm est time
its now almost 6 pm est time..Leave a comment:
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What is listed is an average response time. This is what it says on the home page:
Please note this is NOT a guarantee that every ticket will be responded to in this time frame. It's only an average. Some problems are far more complicated and require more time to resolve.Leave a comment:
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waiting for support..
I have been waiting around 3 hours on my support ticket.. I thought support was only suppose to take 30 minutes max.Tags: None
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by gregstajI have been waiting about 9 hours for support is this normal?...
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Channel: Support Issues & Questions
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