I administer a vB forum with over 1.2 million posts (my profile there), and the owner has given me access to his vBulletin account, as well as root server access. He owns seven boards, but only gets three e-mail addresses for priority support. Those three are used up by him and two of his employees. This means that if I want to get support here or hacks from vBulletin.org, I have to temporarily remove one of them in favor of myself, wait for the system to recognize me, do what I need to do, and then restore the person I removed. This is very inconvenient. Surely the number of e-mail addresses should scale with the number of licenses rented/owned?
Allow more than three Priority Support e-mail addresses per customer
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Allow more than three Priority Support e-mail addresses per customer
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I don't think we have any current plans to extend the size of the license priority email slots.
But licenses do get 4 emails in all technicanility.
1 is the owners
The other 3 are good for whatevers use. -
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One of the arguments for allowing just a handful of additional addresses is to help us prevent people from adding users who run multiple copies of one license. Or to prevent people from using the account as a reseller account and buy bulk and include support by simply adding the addresses.
In situations where it is clear a company requires multiple staff to get support because of different departments, etc and they own more then a few copies and have more then a few staff the license holder can request to split off a few licenses into a second customer account.Comment
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One of the arguments for allowing just a handful of additional addresses is to help us prevent people from adding users who run multiple copies of one license. Or to prevent people from using the account as a reseller account and buy bulk and include support by simply adding the addresses.Comment
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One of the arguments for allowing just a handful of additional addresses is to help us prevent people from adding users who run multiple copies of one license. Or to prevent people from using the account as a reseller account and buy bulk and include support by simply adding the addresses.
In situations where it is clear a company requires multiple staff to get support because of different departments, etc and they own more then a few copies and have more then a few staff the license holder can request to split off a few licenses into a second customer account.ManagerJosh, Owner of 4 XenForo Licenses, 1 vBulletin Legacy License, 1 Internet Brands Suite License
Director, WorldSims.org | Gaming Hosting Administrator, SimGames.net, Urban Online EntertainmentComment
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I'm glad you're willing to consider it.Comment
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