Is there any chance you could alter the current priority support setup so that you can have emails per licence rather than per customer account?
The reason for this is if you have multiple licenses under a single customer number then you can only assign global support emails to gain priority support, I think it would be better if you could enter 2 or 3 per licence as some admins may not be involved with the other licences.
You could still retain the ability for 2-3 global email addresses too which would also be useful.
The reason for this is if you have multiple licenses under a single customer number then you can only assign global support emails to gain priority support, I think it would be better if you could enter 2 or 3 per licence as some admins may not be involved with the other licences.
You could still retain the ability for 2-3 global email addresses too which would also be useful.
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