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  • Priority Support

    Is there any chance you could alter the current priority support setup so that you can have emails per licence rather than per customer account?

    The reason for this is if you have multiple licenses under a single customer number then you can only assign global support emails to gain priority support, I think it would be better if you could enter 2 or 3 per licence as some admins may not be involved with the other licences.

    You could still retain the ability for 2-3 global email addresses too which would also be useful.

  • #2
    Hello,

    Thank you for your feedback, I will forward it to our business manager. However, we've had this request before and it has also been discussed before. I think they have enough reasons to not do this.

    Comment


    • #3
      I believe I can guess what those reasons are, however I do think Razz has a point though. Hope the business manager can check into this again.

      Comment


      • #4
        Originally posted by Razz View Post
        Is there any chance you could alter the current priority support setup so that you can have emails per licence rather than per customer account?

        The reason for this is if you have multiple licenses under a single customer number then you can only assign global support emails to gain priority support, I think it would be better if you could enter 2 or 3 per licence as some admins may not be involved with the other licences.

        You could still retain the ability for 2-3 global email addresses too which would also be useful.
        I agree still. I have some new licences and I have a different admin on each of them. Now if I have 3 licences and only 3 emails to enter, I'm basically short 1 email now...

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        • #5
          Actually, with three licenses, that'll still work, as the email address you're using in your customer account works as well.
          Best Regards
          Colin Frei

          Please don't contact me per PM.

          Comment


          • #6
            ah! I forgot about the email I registered the Licence's with.. didn't know if it counted . Also what happens when I buy another licence in the future and need one more email slot? I'm out of luck then?

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            • #7
              Yes, unless you want to split up your licenses into multiple accounts.
              Best Regards
              Colin Frei

              Please don't contact me per PM.

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              • #8
                Tho, if you split up the licenses, I gather you don't get the accumulated discounts..
                Toddler from Hell

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                • #9
                  That's correct.
                  Best Regards
                  Colin Frei

                  Please don't contact me per PM.

                  Comment

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