I own a few vB licences, but for some reason I have them spread around 3 accounts (I think it's due to the e-mail signed up with usually being associated with the domain purchased for).
However, I've just found an e-mail in todays inbox telling me that one of the licences has now expired:
There was no e-mail received actually warning of the licence about to expire.
The expiration e-mail provides a licence number, but *not* the actually URL of the site it is registered for.
More to the point, I have no idea of telling whether the licence that has just expired was an Owned Licence of Leased Licence.
I am no longer able to access the member area with the customer number so I can't even check any of these details.
I think vB is a great product with great support - but getting an e-mail that tells me a licence is finished, and cancels members access - without providing any warning or further details - is a bit off the mark, really.
It's not the details that's the issue - I can check those out. I'll also *presume* that I bought an Owned Licence, unless told otherwise, as that's my usual practice - but really the complete lack of warning is a little poor here.
Or has a warning e-mail gone astray somewhere?
However, I've just found an e-mail in todays inbox telling me that one of the licences has now expired:
You are receiving this email because one or more of your vBulletin license(s) expired recently.
The expiration e-mail provides a licence number, but *not* the actually URL of the site it is registered for.
More to the point, I have no idea of telling whether the licence that has just expired was an Owned Licence of Leased Licence.
I am no longer able to access the member area with the customer number so I can't even check any of these details.
I think vB is a great product with great support - but getting an e-mail that tells me a licence is finished, and cancels members access - without providing any warning or further details - is a bit off the mark, really.
It's not the details that's the issue - I can check those out. I'll also *presume* that I bought an Owned Licence, unless told otherwise, as that's my usual practice - but really the complete lack of warning is a little poor here.
Or has a warning e-mail gone astray somewhere?
Comment