Warning of licence expiration too late

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  • I, Brian
    Senior Member
    • Feb 2003
    • 400
    • 3.6.x

    Warning of licence expiration too late

    I own a few vB licences, but for some reason I have them spread around 3 accounts (I think it's due to the e-mail signed up with usually being associated with the domain purchased for).

    However, I've just found an e-mail in todays inbox telling me that one of the licences has now expired:

    You are receiving this email because one or more of your vBulletin license(s) expired recently.
    There was no e-mail received actually warning of the licence about to expire.

    The expiration e-mail provides a licence number, but *not* the actually URL of the site it is registered for.

    More to the point, I have no idea of telling whether the licence that has just expired was an Owned Licence of Leased Licence.

    I am no longer able to access the member area with the customer number so I can't even check any of these details.

    I think vB is a great product with great support - but getting an e-mail that tells me a licence is finished, and cancels members access - without providing any warning or further details - is a bit off the mark, really.

    It's not the details that's the issue - I can check those out. I'll also *presume* that I bought an Owned Licence, unless told otherwise, as that's my usual practice - but really the complete lack of warning is a little poor here.

    Or has a warning e-mail gone astray somewhere?
    Last edited by I, Brian; Mon 13 Dec '04, 7:36am.

  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    #2
    1. An email is sent out one week before a license expires.

    2. This email does state which kind of license it is - leased or owned - as well as the license number.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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    • I, Brian
      Senior Member
      • Feb 2003
      • 400
      • 3.6.x

      #3
      Indeed, my mistake - it does state which type of licence it is - though I don't have a record of an e-mail warning being sent out.

      Still, with e-mail filters and troublesome ISPs, that's not always going to be a surprise.

      I'll get re-registering.

      Comment

      • Floris
        Senior Member
        • Dec 2001
        • 37767

        #4
        I own a few vB licences, but for some reason I have them spread around 3 accounts (I think it's due to the e-mail signed up with usually being associated with the domain purchased for).
        You can go to the members area, start a new support ticket and request the 3 accounts to be merged together.

        I think I can motivate you why:

        If you have more then 2 licenses of 1 kind into 1 customer account, your third and next ones after that license of that kind will enjoy a discount.

        Comment

        • I, Brian
          Senior Member
          • Feb 2003
          • 400
          • 3.6.x

          #5
          Sounds like a good idea - I did have 4 licences already and was about to buy a few more.

          Thanks for the tip, Floris - much appreciated.

          Comment

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