Is there no support here? On the 14th I purchased a copy of vB and then registered in the forums. For some reason the email that vB sends out to verify you email address never made it to me. I checked to make sure that I had entered the correct address, and I had. It seems that my ISP is filtering it as spam. I was registered as a forum member, but because I had not been able to verify my email address I couldn't post anywhere on the forums. I submitted a support request through the members section, and a few minutes later received a reply stating that I would have to send this request to http://www.vbulletin.org/forum/sendmessage.php and that a group of volunteers would handle this. I have received a few emails from them in the last couple of days, but they were never able to fix the problem. I finally found a solution by changing the email address in my user cp to a temp email address on someone elses server that would not block the email.
Is it normal for support requests to take this long, and are all requests handled by site volunteers instead of Jelsoft staff?
Is it normal for support requests to take this long, and are all requests handled by site volunteers instead of Jelsoft staff?
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