No Priority Telephone Support??

[David Copeland]

No Priority Telephone Support??

I was told the option is in my member's account area under New Licenses / Additional Services and then choosing PRIORITY SUPPORT.

But when I click on PRIORITY SUPPORT, I am taken to the page that allows me to type in MY email addresses for authorized contacts for OUR account.

Please help.

[Wayne Luke]

No Priority Telephone Support??

I was told the option is in my member's account area under New Licenses / Additional Services and then choosing PRIORITY SUPPORT.

But when I click on PRIORITY SUPPORT, I am taken to the page that allows me to type in MY email addresses for authorized contacts for OUR account.

Please help.

Actually, you were told incorrectly. You have to go under New Licenses / Additional Services if you are purchasing support with a new license or under "Upgrade / Renew License" if you are not purchase a license. You then must go through the purchase process presented to you.

[David Copeland]

Actually, you were told incorrectly. You have to go under New Licenses / Additional Services if you are purchasing support with a new license or under "Upgrade / Renew License" if you are not purchase a license. You then must go through the purchase process presented to you.

I found the order page for Phone Support at $60 for 1 month.

When I checked it, and continued, the $60 did not carry over to the shopping cart.

I backed up, made sure the $60 was checked, and then added to extend our forum support for another $30 (total $90), and continued. Still, the cart did not load the phone support of $60. It only loaded the $30 for the support.

[andrew johnson]

that is bug in webiste