I've forgotten my password...

[Leon Calder]

I've forgotten my password for my forums (gamernade.com) and also for my aol account email, I have to ring them later tonight when the bill payer comes in.

I have access to my FTP account still though lol, anyway I can get into admin cp or get my password from that/THE mysql DB?

[Colin F]

Here are the instructions on how to restore an admin account for when you have lost the password, got hacked, or you can't receive the lost password email.

Browse to your forum and log out if you aren't already. Register as a new user and login as this user.

In the vBulletin's .zip file you can find a directory called 'do_not_upload/'. Inside this directory is a file called 'tools.php'. Upload this file into your forum's admincp/ directory.

Then go to the admincp/tools.php with your browser.

At the bottom of the tools page is an option to 'Reset Admin Access'. Run it with the just newly registered username.

You have just made yourself admin. And you need this because you should now login to the admincp/ and find the user who's password you've lost. Search for this user and when found you will see the whole profile. Including a password field.

Set a new password.

Go to the main forum and log out as the new user, and try to login with the old admin account. This should work now. If it does not work contact vBulletin Support again.

When it works, go back into the admin control panel and find the newly registered user. The profile page will have a dropdown in the top, from there select delete and delete the temporary admin.

Then delete the tools.php file. It is a potential security risk if you leave it on-line.

[Leon Calder]

Thanks colin, I will attempt this now.

[Leon Calder]

Problem after problem, I don't keep scripts/zips on my comp lol. I cannot remember my customer ID to login to this account and re-download lol.

I've never realised how important email really can be.

edit
Managed to get the tools.php file.

[Leon Calder]

Can anyone from the support team pm me my customer number? I need it to login to the tools.php page.

[Colin F]

You can have your customer number resent using this link: http://www.vbulletin.com/go/lostcustno

[Leon Calder]

I've forgotten my password for my forums (gamernade.com) and also for my aol account email, I have to ring them later tonight when the bill payer comes in.

I have access to my FTP account still though lol, anyway I can get into admin cp or get my password from that/THE mysql DB?

You can have your customer number resent using this link: http://www.vbulletin.com/go/lostcustno

Yep, that's true colin.. however I don't have access to my email.

I can confirm anything relating to the account via pm if you would like (how many licenses owned, where they're registered too etc).

[Leon Calder]

Is that a no? Atleast let me know..

[Leon Calder]

Thanks for the help anyway guys, I have access to my email now (sorry for the repeat posts too, just wanted access lol).

[Leon Calder]

I've come across the same problem again and NEED to use this method stated above, however I get this error:

Warning: main(./install/init.php) [function.main]: failed to open stream: No such file or directory in Link Removed on line 43

Fatal error: main() [function.require]: Failed opening required './install/init.php' (include_path='.:/usr/php4/lib/php:/usr/local/php4/lib/php') in Link Removed on line 43

The file is in the correct place, do I need to upload the install folders again? I want to ask before hand as I don't want it to wipe anything.

[Steve Machol]

As the error shows you need to upload the install/init.php file.