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I'm still relatively new at running my vBulletin forum, so you'll have to excuse me if this is a simple question, but hopefully there's a simple answer...
I've configured my vBulletin install so that the first post someone makes, it's held in moderation (as a protection against spammer). After that first post is approved, their account is automatically upgraded (or, it's supposed to be) from "Registered Users - Awaiting Approval" to "Registered Users - Approved" and they can post freely after that point. I was told about how to do that right here in these forums (thanks!).
Here's the problem though: it doesn't always seem to work. Right now for instance, I have a thread where user ABC posted once, and I approved his post. A day later, he posts again, and it's still being held for moderation. I checked his account and it says it's set to "Registered Users - Approved".
This has been going on for months, and I'm finally frustrated enough with it to come here and ask - any ideas? What process handles the account upgrade process, and is it something I need to check in on?
I've configured my vBulletin install so that the first post someone makes, it's held in moderation (as a protection against spammer). After that first post is approved, their account is automatically upgraded (or, it's supposed to be) from "Registered Users - Awaiting Approval" to "Registered Users - Approved" and they can post freely after that point. I was told about how to do that right here in these forums (thanks!).
Here's the problem though: it doesn't always seem to work. Right now for instance, I have a thread where user ABC posted once, and I approved his post. A day later, he posts again, and it's still being held for moderation. I checked his account and it says it's set to "Registered Users - Approved".
This has been going on for months, and I'm finally frustrated enough with it to come here and ask - any ideas? What process handles the account upgrade process, and is it something I need to check in on?
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