Problems with PM message to members who get an infraction

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  • SteveRobWhatever
    Member
    • Mar 2006
    • 44

    Problems with PM message to members who get an infraction

    Members are getting this message via PM when they are given an infraction on my site:

    Could not find phrase 'infraction_received'.
    I checked my phrases and for 'infraction_received' this is what I have:

    Under User Infractions Phrases Containing 'infraction':
    infraction_received Standard Phrase Infraction Received: {1}Under
    Email Subject Text Phrases Containing 'infraction':
    infraction_received Standard Phrase You have received an infraction at $vboptions[bbtitle]
    Those are the only two instances of 'infraction_received'. Am I missing something?
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    #2
    To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

    Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

    [Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

    Next, disable all plugins.

    Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

    define('DISABLE_HOOKS', true);

    Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it. Do you have the same problem?
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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