Switching servers-question

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  • dfinkle
    Member
    • Oct 2001
    • 67
    • 3.0.7

    Switching servers-question

    I'm in the middle of switching servers, and looking at the documentation at vbulletin.com, it says
    1) Open up includes/config.php and edit $servername, $dbusername, $dbpassword, and $dbname with the values that correspond with the new server. If you are not sure what these values should be, please contact your new host.
    2) Upload the new config.php and the rest of the files (if they still need to be uploaded).
    3) Login to your admin control panel, go to the vBulletin Options section, and change your BB URL, if necessary.
    It doesn't mention anything about CHMOD-ding any directories on the new server. Is this something I should anticipate doing?
    New Jerseyans- Beat Your Traffic Ticket!!
    http://www.njtrafficfines.com
  • dfinkle
    Member
    • Oct 2001
    • 67
    • 3.0.7

    #2
    Ok I've run into a problem. I've imported the vbulletin database, and it seems to have worked fine. I've FTP'd over the rest of the vb files (php files and whatnot), and made the appropriate modifications to config.php. Now I am getting a "500 Internal Server Error", does anyone know what this would be indicative of? Thanks.
    New Jerseyans- Beat Your Traffic Ticket!!
    http://www.njtrafficfines.com

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    • dfinkle
      Member
      • Oct 2001
      • 67
      • 3.0.7

      #3
      Also - I just checked the error logs- it's saying "
      [Wed Aug 8 21:26:05 2007] [error] [client 24.115.47.67] Premature end of script headers: /home/minio4/public_html/forum/index.php"
      Yikes!!
      New Jerseyans- Beat Your Traffic Ticket!!
      http://www.njtrafficfines.com

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      • dfinkle
        Member
        • Oct 2001
        • 67
        • 3.0.7

        #4
        Ok, I re-uploaded all of the vbulletin files, and it's still giving me the same problem. Can someone point me in a direction? I'm clueless when it comes to this stuff.
        New Jerseyans- Beat Your Traffic Ticket!!
        http://www.njtrafficfines.com

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        • Steve Machol
          Former Customer Support Manager
          • Jul 2000
          • 154488

          #5
          That is either a problem with the files, a server issue, or a problem with an add-on. If you are sure that you have reuploaded and overwritten the vB files, then edit config.php and add this line right under <?php

          define('DISABLE_HOOKS', true);

          If you still have this problem after that, you need to contact your host.
          Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
          Change CKEditor Colors to Match Style (for 4.1.4 and above)

          Steve Machol Photography


          Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


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          • dfinkle
            Member
            • Oct 2001
            • 67
            • 3.0.7

            #6
            Thanks. I made the change to config.php with no success. I even re-downloaded a fresh copy of vbulletin, and uploaded those but I still get the same error. Is this indicative of a problem with the host? I only ask because I know they are going to say that it is a problem with the script and I am going to be left high and dry. Thanks again for the quick reply.
            New Jerseyans- Beat Your Traffic Ticket!!
            http://www.njtrafficfines.com

            Comment

            • Steve Machol
              Former Customer Support Manager
              • Jul 2000
              • 154488

              #7
              If the files are ccorect and there are no add-ons, then it's a server issue. However it's more likely to be a bad file.

              Can you log into your Admin CP?
              Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
              Change CKEditor Colors to Match Style (for 4.1.4 and above)

              Steve Machol Photography


              Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


              Comment

              • dfinkle
                Member
                • Oct 2001
                • 67
                • 3.0.7

                #8
                No, I get the same error.
                New Jerseyans- Beat Your Traffic Ticket!!
                http://www.njtrafficfines.com

                Comment

                • Steve Machol
                  Former Customer Support Manager
                  • Jul 2000
                  • 154488

                  #9
                  Do you have a phpinfo.php file? If not create a text file with this content:
                  PHP Code:
                  <?php
                  phpinfo
                  ();
                  ?>
                  Name it 'phpinfo.php' then upload it to your forum directory and post the URL here. This will help us troubleshoot the problem.
                  Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                  Change CKEditor Colors to Match Style (for 4.1.4 and above)

                  Steve Machol Photography


                  Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                  Comment

                  • dfinkle
                    Member
                    • Oct 2001
                    • 67
                    • 3.0.7

                    #10
                    Is there a way to tell if it is definitely a bad file? I have uploaded the entire file set like seven or eight times now, that means that something has gone wrong each time with both my custom board files and the fresh copy of vb.

                    I am using automatic upload in my ftp client... should I try to upload each individual file in ASCII or binary mode? If I worked 24 hrs a day every day, it would only take me like 2 weeks or so.
                    New Jerseyans- Beat Your Traffic Ticket!!
                    http://www.njtrafficfines.com

                    Comment

                    • dfinkle
                      Member
                      • Oct 2001
                      • 67
                      • 3.0.7

                      #11
                      Originally posted by Steve Machol
                      Do you have a phpinfo.php file? If not create a text file with this content:
                      PHP Code:
                      <?php
                      phpinfo
                      ();
                      ?>
                      Name it 'phpinfo.php' then upload it to your forum directory and post the URL here. This will help us troubleshoot the problem.
                      Will do, thanks!
                      New Jerseyans- Beat Your Traffic Ticket!!
                      http://www.njtrafficfines.com

                      Comment

                      • dfinkle
                        Member
                        • Oct 2001
                        • 67
                        • 3.0.7

                        #12
                        Eureeka!!! The phpinfo file gives the same error!!! Hooray I've got them cornered now, thanks for the suggestion!


                        http://zelus.lunarservers.com/~minio4/forum/phpinfo.php
                        Last edited by dfinkle; Fri 10 Aug '07, 10:29am.
                        New Jerseyans- Beat Your Traffic Ticket!!
                        http://www.njtrafficfines.com

                        Comment

                        • Steve Machol
                          Former Customer Support Manager
                          • Jul 2000
                          • 154488

                          #13
                          Yep, it looks like PHP is not installed correctly.
                          Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                          Change CKEditor Colors to Match Style (for 4.1.4 and above)

                          Steve Machol Photography


                          Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                          Comment

                          • dfinkle
                            Member
                            • Oct 2001
                            • 67
                            • 3.0.7

                            #14
                            So this was my ticket to the host's tech support:
                            Hello,
                            I'm having a problem with getting rid of this 500 Internal Server Error. I'm in the middle of trying to move my vbulletin installation from my old server to lunarpages, and the error keeps appearing no matter what I do. I checked with vbulletin tech support, and they suggested that I re-upload the files as it appeared that it was most likely a problem with the files. I did so about seven or eight times, but was still running into the problem. They suggested that I create a phpinfo file in the forum directory to assist in troubleshooting, but even with that file I am running into the 500 error. Could you please take a look and tell me what you think? The forum is installed at http://zelus.lunarservers.com/~minio4/forum/index.php and the phpinfo file is at http://zelus.lunarservers.com/~minio4/forum/phpinfo.php If you have any questions please call me at xxx-xxx-xxxx 24/7. Thanks.
                            Their reply:
                            Hello,
                            Unfortunately, the temporary url will not work with the suPHP servers we use at Lunarpages. You will either need to wait until the domain name has propagated or request a temporary subdomain for php pages to function.
                            If you do require a temporary subdomain for testing prior to the domain name being switched over to our DNS nameservers, please provide the following:
                            1. username
                            2. last 4 digits of your credit card on file with us (no charges apply, this is for ownership verification)
                            3. temporary subdomain name to use for testing based on the following list of options:
                            # myownsiteonline.com
                            # officewebsiteonline.com
                            Once we have this information, we would make the change. Once you finish testing, you must contact us to change the domain name back to your original one. When we switch to the testing subdomain, we remove the entries for your previous domain entirely, so please do not change the DNS nameservers to ours until you have requested to change the domain back to the original via this same ticket and we have done so. Othewise, the domain will not resolve and will redirect to Lunarpages homepage due to the DNS zone entries having been removed.
                            Please let us know if you would like to have the subdomain for testing prior to switching your DNS nameservers to ours.
                            I hope this is helpful.
                            --
                            Please don't hesitate to get in touch should you require further assistance.
                            Best Regards,
                            Milton Dove
                            [email protected]
                            Membership Forum - http://www.lunarforums.com
                            Tutorials - http://www.lunarpages.com/tutorials
                            CPanel Manual - http://www.lunarpages.com/new_manual
                            1-714-521-8150
                            Phone Support/Billing Desk Hours:
                            Monday to Friday - 6:00 AM - 8:00 PM PST/PDT
                            Have your say on our new phone support hours! (VOTE -
                            http://www.lunarforums.com/forum/ind...?topic=36844.0)
                            Is this normal for a host to be set up this way?? I'm becoming pretty wary of this hosting company, we've had nothing but problems since day 1 and their customer service is sooo slow.

                            It also presents a problem because our forum is live on the old servers. When the new server is set, we were going to close the old boards with a link to the new server (using the temporary url) while the domain takes the 72 hrs to propagate. Anyone have any suggestions how we should handle the server switch now?
                            Last edited by dfinkle; Fri 10 Aug '07, 1:30pm. Reason: typo
                            New Jerseyans- Beat Your Traffic Ticket!!
                            http://www.njtrafficfines.com

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