Members not receiving activation emails

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • RCDriver
    Member
    • Jul 2004
    • 61

    Members not receiving activation emails

    I have noticed in the past week or two that my members are not receiving activation emails. Not only are people not receiving the activation emails, but I'm not receiving the New User emails that I used to. I noticed there are about 35 members that are awaiting their email activation. I just finished sending out a mass email to them, telling them too, but that email hasn't been received by anyone either. The site is www.rcswap.com
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    #2
    If emails were working before, then most likely something changed on your server to break this. First try this:

    Admin CP -> vBulletin Options -> Server Settings and Optimization Options -> Enable "-f" Parameter -> Yes

    Then try the vB email functions. If it still doesn't work, then try the email diagnostics in the Admin CP and report back the results:

    Admin CP -> Imports & Maintenance -> Diagnostics -> Email

    If after all this you still don't get the email then this is a server and/or mailbox issue. You will need to view the mail logs on the server to see what happened to those emails. Once vB sends it to PHP it's in the hands of the server. If you are on a shared server you may need to ask your host to look through the logs for you.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment

    • RCDriver
      Member
      • Jul 2004
      • 61

      #3
      Ok thanks, I guess I will have to contact my host and view those logs.

      Comment

      • thnhan
        New Member
        • Mar 2005
        • 17
        • 3.0.7

        #4
        I am having the same problem with some of users do not receive activation email. Even when I send the activation email out manually.

        I tried the setting

        Admin CP -> vBulletin Options -> Server Settings and Optimization Options -> Enable "-f" Parameter -> Yes

        and so far it seems better, manually and automatically

        Comment

        widgetinstance 262 (Related Topics) skipped due to lack of content & hide_module_if_empty option.
        Working...