Help please

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  • CatherineT
    New Member
    • Oct 2004
    • 13

    Help please

    My site has the 752 error.

    I contacted my host 18 hours ago and am getting no response.

    So I found another host. My old host also had a 5 hr server outage last Thursday.

    I have requested that my old Host send me back up files so I can upload them to the new host...no response.

    My cp from the old host is up. Is there a way I can download or transfer anything from the old control panel to the new host so I can get set back up.

    I am at a loss and close to tears. I have finally gotten into the search engines and am beginning to build membership and then this happens.
  • Jake Bunce
    Senior Member
    • Dec 2000
    • 46598
    • 3.6.x

    #2
    Some hosting control panels like WHM / CPanel have account transfer utilities that allow you to transfer an entire site to a new server that is also running WHM / CPanel. But this requires access to the WHM part, not just CPanel.

    Or if you have phpmyadmin on your server, then you can backup your database that way. See the manual:

    Comment

    • CatherineT
      New Member
      • Oct 2004
      • 13

      #3
      Thanks Jake,


      I am currently downloading a backup to my computer.

      I'm a novice so please bear with me.

      How do I upload the backup to the new host....HostRocket?

      Comment

      • Jake Bunce
        Senior Member
        • Dec 2000
        • 46598
        • 3.6.x

        #4
        Is it a database backup?

        The restoration methods are similar. See this page:

        Comment

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