Around 50% of confirmation emails being sent out are not being sent at all. The others are working normally. I've tested it by using emails on the same network as our server, and it does indeed not work. When using my site contact email, it does. Fresh install of vBulletin. Any ideas what could be causing this?
Confirmations email not being sent
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Since some emails are working then this is either a server or mailbox issue. You will need to view the mail logs on the server to see what happened to those emails. Once vB sends it to PHP it's in the hands of the server. If you are on a shared server you may need to ask your host to look through the logs for you.
For what it's worth I get a lot of bounced emails from people who's mail boxes are full, 'unavailable' or over quota. This is a particular problem with hotmail and yahoo accounts. Unless you are on a dedicated server and can set where these bounce messages go, you will never see them. The mail logs will have a record of these though.Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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Give them the email addresses of someone claiming not to get the emails and ask them to search the mail logs for this address.Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
Change CKEditor Colors to Match Style (for 4.1.4 and above)
Steve Machol Photography
Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.
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Honestly, it sounds like a copout to me. I run my own server and have no problems with vB mail (as do virtually all competent web hosts.) What kind of a host won't take a couple of minutes to look at the mail logs for a customer?
Without knowing specifically why the mails are being rejected there's not much I can suggest. You can try Kier's suggestion here:
But I really doubt this is the problem. Nonetheless it won't hurt to try.Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
Change CKEditor Colors to Match Style (for 4.1.4 and above)
Steve Machol Photography
Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.
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One that get's paid 100 a month to do nothing. I'm running 2.3.0 as is so that's already in there unfortunately. Now they're saying the dns is configured wroong, just like another dns problem yesterday, and how vBulletin is coded so badly today, and how cpanel and vBulletin don't work together...what next.Comment
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Originally posted by Glock21I'm running 2.3.0 as is so that's already in there unfortunately.Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
Change CKEditor Colors to Match Style (for 4.1.4 and above)
Steve Machol Photography
Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.
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