Attachments Query

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  • T&H
    Member
    • May 2002
    • 46
    • 3.0.3
    #1

    Attachments Query

    We are having a problem when attaching documents to threads where the attachments contain images. When trying to attach a Word document that contains screen shots, the following message appears:

    There seems to have been a slight problem with the PINBoard database. Please try again by pressing the refresh button in your browser.

    An E-Mail has been dispatched to our Technical Staff, who you can also contact if the problem persists.

    We apologise for any inconvenience.

    This is occuring on any documents that contain screen shots or images. Is there a setting that we can change to enable the attaching of these documents?

    Thanks in advance for any advice.

    Regards

    T&H
    Tags: None
    • Lorddraco98
      Senior Member
      • Nov 2001
      • 301
      • 3.5.x
      #2
      Originally posted by T&H
      We are having a problem when attaching documents to threads where the attachments contain images. When trying to attach a Word document that contains screen shots, the following message appears:

      There seems to have been a slight problem with the PINBoard database. Please try again by pressing the refresh button in your browser.

      An E-Mail has been dispatched to our Technical Staff, who you can also contact if the problem persists.

      We apologise for any inconvenience.

      This is occuring on any documents that contain screen shots or images. Is there a setting that we can change to enable the attaching of these documents?

      Thanks in advance for any advice.

      Regards

      T&H
      If you can, get to that error again, and in your browser view the source of the page(in IE do view-->source). Copy and paste that here, that will give us more info about the problem
      -Draco
      The Digital Sector Forums

        Comment

        • T&H
          Member
          • May 2002
          • 46
          • 3.0.3
          #3
          Re: Attachments Query

          Source reads as follows:

          <HTML>
          <HEAD>

          <TITLE>Trowers & Hamlins</TITLE>
          </HEAD>

          <FRAMESET COLS="155,*">
          <FRAME SRC="navigation.php" NAME="MENU">
          <FRAME SRC="cgi-bin/thupdate.php" NAME="MAIN">
          </FRAMESET>

          <BODY>
          This is the body of index.htm, which is never displayed.
          </BODY>
          </HTML>

          Many thanks

          T&H

            Comment

            • Lorddraco98
              Senior Member
              • Nov 2001
              • 301
              • 3.5.x
              #4
              Originally posted by T&amp;H
              Source reads as follows:

              <HTML>
              <HEAD>

              <TITLE>Trowers & Hamlins</TITLE>
              </HEAD>

              <FRAMESET COLS="155,*">
              <FRAME SRC="navigation.php" NAME="MENU">
              <FRAME SRC="cgi-bin/thupdate.php" NAME="MAIN">
              </FRAMESET>

              <BODY>
              This is the body of index.htm, which is never displayed.
              </BODY>
              </HTML>

              Many thanks

              T&H
              hrm, that's odd. THat doesn't look like a normal vB page hehe, if it is, then this one is outta my league. Sorry Hopefully someone else can help, I've just never seen a vB page with that source
              -Draco
              The Digital Sector Forums

                Comment

                • Wayne Luke
                  vBulletin Technical Support Lead
                  • Aug 2000
                  • 74126
                  #5
                  You need to access your vBulletin outside of your frames, duplicate the error and then post that source code back here.
                  Translations provided by Google.

                  Wayne Luke
                  The Rabid Badger - a vBulletin Cloud demonstration site.
                  vBulletin 5 API

                    Comment

                    • Lorddraco98
                      Senior Member
                      • Nov 2001
                      • 301
                      • 3.5.x
                      #6
                      Originally posted by Wayne Luke
                      You need to access your vBulletin outside of your frames, duplicate the error and then post that source code back here.
                      Ahh, there's the prob. I knew it looked funny. Good to know Wayne!
                      -Draco
                      The Digital Sector Forums

                        Comment

                        • T&H
                          Member
                          • May 2002
                          • 46
                          • 3.0.3
                          #7
                          Re: Attachments Query

                          Sorry about that - please see below. I have omitted the code for the document content due to size.

                          <html><head><title>PINBoard Database Error</title><style>P,BODY{FONT-FAMILY:tahoma,arial,sans-serif;FONT-SIZE:11px;}</style><body>

                          <!-- Database error in vBulletin 2.2.1:

                          Invalid SQL: INSERT INTO attachment (attachmentid,userid,dateline,filename,filedata,visible) VALUES (NULL,452,1041525298,'553833_2.doc','

                          Document content here

                          mysql error: MySQL server has gone away

                          mysql error number: 2006

                          Date: Thursday 02nd of January 2003 04:34:58 PM
                          Script: http://thinet/theread/theread/newthread.php
                          Referer: http://thinet/theread/newthread.php?...d&forumid=100&
                          -->

                          </table></td></tr></table></form>
                          <blockquote><p>&nbsp;</p><p><b>There seems to have been a slight problem with the PINBoard database.</b><br>
                          Please try again by pressing the <a href="javascript:window.location=window.location;">refresh</a> button in your browser.</p>An E-Mail has been dispatched to our <a href="mailto:">Technical Staff</a>, who you can also contact if the problem persists.</p><p>We apologise for any inconvenience.</p></blockquote></body></head></html>

                          Regards

                          T&H

                            Comment

                            • Lorddraco98
                              Senior Member
                              • Nov 2001
                              • 301
                              • 3.5.x
                              #8
                              Originally posted by T&amp;H
                              Sorry about that - please see below. I have omitted the code for the document content due to size.

                              <html><head><title>PINBoard Database Error</title><style>P,BODY{FONT-FAMILY:tahoma,arial,sans-serif;FONT-SIZE:11px;}</style><body>

                              <!-- Database error in vBulletin 2.2.1:

                              Invalid SQL: INSERT INTO attachment (attachmentid,userid,dateline,filename,filedata,visible) VALUES (NULL,452,1041525298,'553833_2.doc','

                              Document content here

                              mysql error: MySQL server has gone away

                              mysql error number: 2006

                              Date: Thursday 02nd of January 2003 04:34:58 PM
                              Script: http://thinet/theread/theread/newthread.php
                              Referer: http://thinet/theread/newthread.php?...d&forumid=100&
                              -->

                              </table></td></tr></table></form>
                              <blockquote><p>&nbsp;</p><p><b>There seems to have been a slight problem with the PINBoard database.</b><br>
                              Please try again by pressing the <a href="javascript:window.location=window.location;">refresh</a> button in your browser.</p>An E-Mail has been dispatched to our <a href="mailto:">Technical Staff</a>, who you can also contact if the problem persists.</p><p>We apologise for any inconvenience.</p></blockquote></body></head></html>

                              Regards

                              T&H
                              http://www.mysql.com/doc/en/Gone_away.html
                              check that page. Basically that error means something timed out with the MySQL server and it looses its connection.That's what I got from that error message. How big are these files you're trying to upload?
                              -Draco
                              The Digital Sector Forums

                                Comment

                                • Wayne Luke
                                  vBulletin Technical Support Lead
                                  • Aug 2000
                                  • 74126
                                  #9
                                  Originally posted by T&amp;H
                                  Sorry about that - please see below. I have omitted the code for the document content due to size.

                                  <html><head><title>PINBoard Database Error</title><style>P,BODY{FONT-FAMILY:tahoma,arial,sans-serif;FONT-SIZE:11px;}</style><body>

                                  <!-- Database error in vBulletin 2.2.1:

                                  Invalid SQL: INSERT INTO attachment (attachmentid,userid,dateline,filename,filedata,visible) VALUES (NULL,452,1041525298,'553833_2.doc','

                                  Document content here

                                  mysql error: MySQL server has gone away

                                  mysql error number: 2006

                                  Date: Thursday 02nd of January 2003 04:34:58 PM
                                  Script: http://thinet/theread/theread/newthread.php
                                  Referer: http://thinet/theread/newthread.php?...rumid=100&amp;
                                  -->

                                  </table></td></tr></table></form>
                                  <blockquote><p> </p><p><b>There seems to have been a slight problem with the PINBoard database.</b><br>
                                  Please try again by pressing the <a href="java script:window.location=window.location;">refresh</a> button in your browser.</p>An E-Mail has been dispatched to our <a href="mailto:">Technical Staff</a>, who you can also contact if the problem persists.</p><p>We apologise for any inconvenience.</p></blockquote></body></head></html>

                                  Regards

                                  T&amp;H
                                  Your attachment is too big. You need to find out what MySQL's maximum page size is and make sure your attachments are smaller than that. By default the page size is 2 megabytes.
                                  Translations provided by Google.

                                  Wayne Luke
                                  The Rabid Badger - a vBulletin Cloud demonstration site.
                                  vBulletin 5 API

                                    Comment

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