So I tried, this afternoon, to upgrade to vB 5.4.5 from vB 4. I followed the instructions here included with the install files (vb5_connect_5-4-5_VBS9E535E6/vb5readme.html).
I cleared out the forums directory except for the folders I was told to keep (attachments, etc).
When I went here: http://www.sitename.com/forums/install/upgrade.php I got a 505 error.
When I went here: http://www.sitename.com/forums/core/install/install.php I got the error you see in the attached image but it allows me to enter the customer # and continue.
When I do that, I get this:
"Due to the following errors, the install/upgrade can not continue:
Error description: 2: mysqli_real_connect(): (HY000/1045): Access denied for user ''@'localhost' (using password: NO)
The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the core/includes/config.php file"
I talked to the host, they have confirmed that the server has all the required software installed and that file permissions are set so as to allow a vBulletin install/upgrade. They don't know why this is happening, and for that matter, neither do I. The upgrade directions don't make mention of having to edit the config.php file so I'm not sure why it's erroring out.
Any suggestions? I'm not a coder and was hoping that the directions included with the upgrade files would get me through this, but nope - thankfully I did a full backup before trying this!
I cleared out the forums directory except for the folders I was told to keep (attachments, etc).
When I went here: http://www.sitename.com/forums/install/upgrade.php I got a 505 error.
When I went here: http://www.sitename.com/forums/core/install/install.php I got the error you see in the attached image but it allows me to enter the customer # and continue.
When I do that, I get this:
"Due to the following errors, the install/upgrade can not continue:
Error description: 2: mysqli_real_connect(): (HY000/1045): Access denied for user ''@'localhost' (using password: NO)
The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the core/includes/config.php file"
I talked to the host, they have confirmed that the server has all the required software installed and that file permissions are set so as to allow a vBulletin install/upgrade. They don't know why this is happening, and for that matter, neither do I. The upgrade directions don't make mention of having to edit the config.php file so I'm not sure why it's erroring out.
Any suggestions? I'm not a coder and was hoping that the directions included with the upgrade files would get me through this, but nope - thankfully I did a full backup before trying this!
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