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my purchase upgrade still Pending .. more than a month ? !!!! why

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  • my purchase upgrade still Pending .. more than a month ? !!!! why

    Hello,
    on 11th Oct 2018 i'm purchase -- ( Pending ) Professional Upgrade/Install and Active vBulletin Mobile Suite ,


    many time ask the support system to finish my upgrade from Vb4 to Vb5 then install Mobile suite ,
    why tell now not finish !?

    (Ticketid: 2284494)

  • moded
    replied
    Hello,
    1: why tell now didn't upgrade my site ?
    2:if you can't do that please cancel my order
    and back money ASAP ?
    Regards

    https://www.vbulletin.com/issue.php?...hcode=40b364ef

    Leave a comment:


  • moded
    replied
    Originally posted by Wayne Luke View Post
    We'll get to it as soon as possible. I am sorry about the delay.
    When ? !

    Leave a comment:


  • Wayne Luke
    replied
    We'll get to it as soon as possible. I am sorry about the delay.

    Leave a comment:


  • moded
    replied
    Originally posted by Wayne Luke View Post
    I show your upgraded marked as "Needs Information" and there is an open ticket. You should visit your Member's Area and view the ticket to provide the information needed to proceed.
    please note, i'm already send sensitive data as the support team ask me before , when start ask for upgrading
    i quoted from your colleague ,
    Trevor Hannant
    02nd Nov 2018 06:56am
    Hello.

    Thanks. I'll need to unassign myself from this ticket as I'm now going on vacation - a colleague will get in touch when they download your database to let you know who's working on this.

    Best regards,


    Trevor Hannant
    vBulletin Support Staff
    Worksheet already filed (Edit Worksheet)
    is i'm in the right way ? or not

    Leave a comment:


  • Wayne Luke
    replied
    I show your upgraded marked as "Needs Information" and there is an open ticket. You should visit your Member's Area and view the ticket to provide the information needed to proceed.

    Leave a comment:

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