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  • Extremely slow page loading times with new default 5.3.3 installation on new site

    Hello,
    I have purchased and installed vB Connect 5.3.3 on a brand new shared website plan I purchased from LunarPages specifically for this purpose. The site basically has nothing on it yet except this brand new installation of vBulletin.

    This is their "Basic Hosting" plan. The site has:

    Operating System CentOS Linux release 7.3.1611 (Core)
    Kernel Version 3.10.0-514.16.1.el7.x86_64
    Apache Version 2.4.6
    MySQL Version 5.6.35-81.0
    PERL Path /bin/perl
    PERL Version 5.16.3
    PHP Path /bin/php
    PHP Version 5.6.30
    Ruby Path /usr/local/bin/ruby
    Ruby Version 2.3.4
    DB Server 74.50.0.88

    I should mention that the mySQL database is on a different server, if that makes a difference.

    I ran the vb_test.php script ahead of time and received PASS on everything.

    The installation went without a hitch and is up and running in its default state, all I did was add a logo - you can see it here:

    http://thepreserveaz.com/vb

    However, now that it is installed, the page loading response is extremely slow. Just loading the default VB directory (forums page) or clicking on any of the other tabs takes at about 5 to 7 seconds of "Connecting..." before the page is displayed. And this is with no users or content!

    I've tried complaining about this to LunarPages and seem to be getting nothing but "this is a vBulletin issue, and you've got to think about doing all this crazy technical stuff to make it work better", such as:

    =========================
    LunarPages:
    From analysing your forum using https://tools.pingdom.com :

    https://tools.pingdom.com/#!/HFbs/ht...serveaz.com/vb

    You may want to uncomment the following line :

    #RewriteBase /

    in your public_html/vb/.htaccess file and also change it to :

    RewriteBase /vb/
    =========================


    I tried this, no real change.

    They said:

    =========================
    LunarPages:
    It would appear that your forum could use optimizations in the form of serving static content from a cookieless domain (more information at : https://developers.google.com/speed/docs/insights/rules ) as well as reducing the number of redirects.
    =========================


    This seems like a massive technical project and I don't even know if it would work...

    They said:

    =========================
    LunarPages:
    If you find your forum is still slow to load afterwards, it's possible that you may need to set up your domain to use Cloudflare to reduce ping. Website initial response time for each request will be affected by geographical distance between the website or forum visitors and the server hosting the website or forum. This is not something that can be helped from our end. It requires that you configure your domain to use a Content Delivery Network. Of which Cloudflare is a free to use example.
    =========================


    Again, seems overkill....

    What is your advice on all of this? Is this shared hosting plan so "crippled" that it isn't going to work with vB? Do I really need to start looking into these highly technical optimizations above? I just want to set up a small community site for 143 members max. Is there some other company I should consider for a basic shared website capable of running vBulletin 5?

    Edit: using VBulletin Cloud is not an option, I need more control over the entire website and source code, hence I bought the VB 5 Connect License for $249.

    Thanks,
    - Stephen
    Last edited by StephenKay; Sat 11th Nov '17, 4:36pm.

  • #2
    Hosts that tell you the script is broken, when it's installed on thousands of servers worldwide, are simply hiding the fact that the server is either under-resourced, over-sold, or both.

    You can spend months chasing your tail arguing with them and almost certainly getting nowhere, or you can find a better host. There are loads of them about.
    MARK.B | vBULLETIN SUPPORT

    TalkNewsUK - My vBulletin 5.4.4 Demo
    AdminAmmo - My Cloud Demo

    Comment


    • #3
      Thanks for your reply. Do you have a list of "better hosts" with basic plans that will run VBulletin 5 Connect properly? I already spent money on this plan, which I can theoretically cancel in 30 days. But I can't keep trying other hosting plans without some knowledge of those known to work.

      Comment


      • #4
        After spending $250, I was hoping for better support...

        Comment


        • #5
          Originally posted by StephenKay View Post
          After spending $250, I was hoping for better support...
          Recommending hosts is outside the scope of the support we can provide.

          We do have a hosting forum on here where users have posted testimonials, a browse of this will reveal the ones to look at and the ones to avoid.
          MARK.B | vBULLETIN SUPPORT

          TalkNewsUK - My vBulletin 5.4.4 Demo
          AdminAmmo - My Cloud Demo

          Comment


          • #6
            Originally posted by Mark.B View Post

            Recommending hosts is outside the scope of the support we can provide.

            We do have a hosting forum on here where users have posted testimonials, a browse of this will reveal the ones to look at and the ones to avoid.
            I found that; one post from 2017; one from 2015, everything else years old. Was hoping for something more current. All of these companies talk a good game...

            Comment


            • #7
              Originally posted by StephenKay View Post

              I found that; one post from 2017; one from 2015, everything else years old. Was hoping for something more current. All of these companies talk a good game...
              I apologise, but it is a legal minefield on multiple levels for us to recommend specific hosts and we simply can't do it. I'm sorry for any inconvenience.

              You are welcome to post your own thread in there, and you should get advice from other customers, but we cannot provide any official recommendations.
              MARK.B | vBULLETIN SUPPORT

              TalkNewsUK - My vBulletin 5.4.4 Demo
              AdminAmmo - My Cloud Demo

              Comment


              • #8
                I just wanted to update this post. I dumped the LunarPages account, and went for a basic "GrowBig" account at SiteGround. The difference is amazing. Even installing vBulletin; it took like 20 minutes to run the installer on LunarPages; it took just 2 minutes or so on SiteGround. Connecting to pages is virtually instant. At the moment, I'm pretty happy with the siteground plan.

                Comment

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