This has been an ongoing error for almost 2 years, and every six months I resurface it just in case someone has any ideas how to solve. The issue occurs when a registered user receives an email notification that a subscribed topic has a new message. When the user clicks on the link in the email they are sent to the forum, but they are presented with an error which reads something like "You are not authorized to view, please contact the administrator" (sorry I do not have the exact wording ). Users of our forum have basically become conditioned to this error and they ignore the link in the email and simply go to the forum to read the thread directly; which totally defeats the purpose of the subscribed thread notification.
Does anyone else have this issue or does anyone have any suggestions on how to troubleshoot?
BTW, I cannot say definitively, but we think it might be happening only to topics which have had at least one post deleted somewhere in the topic. This is not 100% certain, but it is a lead theory.
Mark
Does anyone else have this issue or does anyone have any suggestions on how to troubleshoot?
BTW, I cannot say definitively, but we think it might be happening only to topics which have had at least one post deleted somewhere in the topic. This is not 100% certain, but it is a lead theory.
Mark
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