Problems logging into forums using Chrome on Android

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  • dmiller100
    New Member
    • Apr 2012
    • 2
    • 4.1.x

    Problems logging into forums using Chrome on Android

    Hello, we are having problems accessing our forums when using google chrome on android. Things are working fine when using Chrome and Edge on Windows 10.

    We are using VBulletin 5.5.0
    PHP 7.1.26
    MYSQL 5.5.63-MariaDB
    Browser Google Chrome ( 71.0.3578.99) on Android 8.00
    I have tried clearing the cache and it makes no difference.

    forum access page www.knightsoftherodandline.com/forum

    When we try to log on the first time it just takes us back to our login page and then when we try to log on for a second time we get the following error message when running in debug mode; Message Body

    Error :Your submission could not be processed because a security token was missing.

    If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error. on line 710 in /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/applicationabstract.php
    Step 0: showErrorPage() called on line 289 in /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/applicationabstract.php
    Step 1: handleException() called
    Exception API Error
    Controller: content_channel
    Method: fetchTopLevelChannelIds
    Error(s):
    array ( 0 => array ( 0 => 'Your submission could not be processed because a security token was missing.<br /> <br /> If this occurred unexpectedly, please <a href="%1$s">inform the administrator</a> and describe the action you performed before you received this error.', ), 1 => array ( 0 => 'exception_trace', 1 => '## /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/core/vb/api.php(644) Exception Thrown #0 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/core/vb/api/wrapper.php(186): vB_Api->checkApiState(\'fetchTopLevelCh...\') #1 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/api/interface/collapsed.php(101): vB_Api_Wrapper->__call(\'fetchTopLevelCh...\', Array) #2 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template/runtime.php(972): Api_Interface_Collapsed->callApi(\'content_channel\', \'fetchTopLevelCh...\', Array, false, true) #3 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template.php(369) : eval()\'d code(158): vB5_Template_Runtime:arseData(\'content_channel\', \'fetchTopLevelCh...\', \'\') #4 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template.php(369): eval() #5 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template/cache.php(134): vB5_Template->render(false) #6 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template.php(391): vB5_Template_Cache->replacePlaceholders(\'\\r\\n\\t\\r\\n\\r\\n\\t\\r\\n\\t\\t<me...\') #7 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template/cache.php(134): vB5_Template->render(false) #8 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template.php(391): vB5_Template_Cache->replacePlaceholders(\'<!-- ##template...\') #9 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/applicationabstract.php(496): vB5_Template->render() #10 /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/applicationabstract.php(289): vB5_ApplicationAbstract::showErrorPage(Array, false) #11 [internal function]: vB5_ApplicationAbstract::handleException(Object(vB5_Exception)) #12 {main}', ), )
    on line 976 in /xd1/homes/hash/99/a7399/00/48/u74800/knightsoftherodandline.com/www/forum/includes/vb5/template/runtime.php



    If I wait a while and then try to access the forums through www.knightsoftherodandline.com/forum I can then access the forum but if I refresh the login screen it just keeps giving the error.

    We are using the default template although I have changed a few colours.

    Is there anything you can suggest to solve this?

    Thanks in advance

    Dave
  • Wayne Luke
    vBulletin Technical Support Lead
    • Aug 2000
    • 73981

    #2
    Give Guest users permission to view the Home Page node under Usergroups -> Channel Permissions. Remove the permission on the Forums channel if you don't want them to view your forums.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment

    • In Omnibus
      Senior Member
      • Apr 2010
      • 2310

      #3
      Your login page is blocking JavaScript. That could be the issue.

      Comment

      • dmiller100
        New Member
        • Apr 2012
        • 2
        • 4.1.x

        #4
        Originally posted by Wayne Luke
        Give Guest users permission to view the Home Page node under Usergroups -> Channel Permissions. Remove the permission on the Forums channel if you don't want them to view your forums.
        Thanks a lot, that sorted it. Any idea why it just started happening and only on mobiles? Could an admin have been playing with permissions without telling me?

        Cheers

        Dave

        Comment

        • Wayne Luke
          vBulletin Technical Support Lead
          • Aug 2000
          • 73981

          #5
          We return standard HTTP status code. If the user doesn't have permission to see a page or channel, this status code is 403 - Forbidden. This can prevent from browsers from returning the proper requests. There are literally too many devices, browsers, and server configurations for us to be able to test them all.
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud demonstration site.
          vBulletin 5 API

          Comment

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