Big problem with a user account

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  • Actron
    Member
    • Mar 2018
    • 38
    • 5.3.x

    [Bug / Issue] Big problem with a user account

    I have a big problem with a user account.
    Everey time when he is online with his account, the whole forum freze when he made a post or send a privat message... or only surf around on the forum.... the forum freze for every one... not just for him. If he use another account everything is fine. He has 11477 posts right now.
    How we can fix his user account? Is there a chance to make a new user and transfer this posts to the new account? Or are there a other solution? What can be the problem?
  • BirdOPrey5
    Senior Member
    • Jul 2008
    • 9613
    • 5.6.3

    #2
    By chance go to Admin CP -> Maintenance -> Diagnostics and send a test email to this user's email address. Does it go through OK and quickly? If it takes a long time and errors out I'd bed that is the reason.

    Assuming email isn't the problem you can create a new user and use the merge accounts option to move the posts and things to the new account to see if that helps.

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    • Actron
      Member
      • Mar 2018
      • 38
      • 5.3.x

      #3
      Thanks for the answer. I will test it

      Comment

      • Actron
        Member
        • Mar 2018
        • 38
        • 5.3.x

        #4
        E-Mail was not the problem... i don't know why this happens.... after merge two accounts it works perfect! Thanks for the hint Joe D!

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