To reproduce:
Work around:
*In some cases, the message is deleted from the Sent folder. I'm not sure under what circumstances, but seems to be related to the number of messages in the Sent folder. Also, I should mention that this forum was migrated from 4.2.5 but the problem appears to occur both with Sent messages created with that version and 5.5.0
Related Question
Do messages in the Trash folder count against a users PM quota? The problem with deletions was reported by a user needing to free up PM space.
- Check one or more items in Sent Items folder.
- Click Delete button
- Confirm deletion in pop-up by clicking OK
- Click OK on Message has been moved to trash pop up.
- Page refreshes, but message is still in Sent folder.*
- Go to Trash folder. Deleted Sent folder message(s) will appear there.
Work around:
- In Trash folder, click message(s) deleted from Sent folder and click Delete Permanently
- Message is removed from both Trash and Sent folders.
*In some cases, the message is deleted from the Sent folder. I'm not sure under what circumstances, but seems to be related to the number of messages in the Sent folder. Also, I should mention that this forum was migrated from 4.2.5 but the problem appears to occur both with Sent messages created with that version and 5.5.0
Related Question
Do messages in the Trash folder count against a users PM quota? The problem with deletions was reported by a user needing to free up PM space.
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