Message that cannot be deleted.

[ATForum]

One of our users sent me this message
“I have deleted this message, cleared out my trash and tried everything I know to get rid of this old email message. It still keeps showing up as a new message for which I get a notification in the message bar by my avatar when I sign in. Help!”
Not sure how to research this as it is her log in. Any sucggestions of what could be going on?
Thanks.

[Wayne Luke]

This is a known issue. I experience the same thing on this site. I don't have a resolution for this issue at this time.

[ATForum]

Ok. Thanks for the info.